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Leads a team of Client Experience Managers responsible for account management, client retention, satisfaction, renewals, and revenue growth. Oversees portfolio health, ROI communication, KPI tracking, client escalations, team development, automation and AI adoption, knowledge-base implementation, and strategic client engagement. The role partners with company leadership to improve scalability, operational efficiency, reporting quality, and client outcomes while representing the organization through industry events and thought leadership.

Leads the Client Experience department, overseeing directors, managers, assistants, client retention, portfolio health, messaging standards, KPIs, onboarding, renewals, and escalations. Manages approximately five accounts personally while developing leaders, improving processes, driving automation and AI adoption, and partnering with marketing and business development teams to strengthen client value and growth.

Manage a portfolio of 30–40 SEO clients, primarily in legal, medical, and dental industries. Develop account strategies, monitor campaign performance, explain SEO insights, coordinate internal teams, address client concerns, drive renewals and upsells, and strengthen long-term client relationships. The role also includes client event representation, reporting, strategic consultation, and collaboration with Client Success Assistants.

Manage client onboarding and website development projects from initiation through launch. Coordinate internal teams, timelines, milestones, approvals, and deliverables while maintaining client relationships. Directly update WordPress websites using HTML, CSS, and page builders; troubleshoot basic issues and coordinate complex fixes. Use Asana and HubSpot to manage workflows, communication, documentation, and project tracking while ensuring websites meet quality standards.

Own the full billing and collections lifecycle in HubSpot Commerce, including subscriptions, payment links, invoices, payments, refunds, credits, and collections. Reconcile transactions against QuickBooks, maintain accurate receivables records, resolve discrepancies, communicate with clients about billing issues, and support forecasting, cash-flow projections, AR reporting, and process automation. This fully remote role requires Eastern Time Zone availability and supports a high-volume, subscription-based client environment.

Own end-to-end digital PR campaigns for legal, medical, and dental clients. Responsibilities include identifying newsworthy angles, building media lists, writing pitches, conducting journalist outreach through platforms and direct relationships, responding to source requests, positioning client experts, monitoring reactive opportunities, supporting data-led campaigns, tracking coverage and links, analyzing competitors, and reporting results. The role requires managing multiple client campaigns remotely while collaborating with content, client experience, and PR leadership.

Manages and optimizes Google Ads and Local Services Ads campaigns for multiple client accounts. Responsibilities include keyword research, bid management, conversion tracking, ad and landing-page testing, campaign setup, budget recommendations, lead-quality reviews, reporting, client communication, and performance analysis. The role requires coordinating with creative, development, and client-experience teams while maintaining PPC best practices and continuously improving campaign efficiency.

Paid remote internship supporting social media for client accounts. Responsibilities include scheduling content in Buffer, building content calendars, editing short-form videos, supporting TikTok strategy, drafting and refining captions with Claude AI, coordinating design requests in Asana, managing client approvals, tracking social media best practices, and assisting with client onboarding. The role offers potential conversion to a full-time Social Media Coordinator position.

Own end-to-end billing and collections using HubSpot Commerce and QuickBooks. Process subscriptions, payment links, invoices, payments, refunds, and reconciliations. Communicate with clients on billing issues, maintain audit-ready records, produce AR reporting and forecasts, and drive process improvements and automation.