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Design and articulate technical solutions using Apex APIs, engage with clients post-sale to implement integrations, lead architecture discussions, document customer requirements for product teams, and influence product roadmap. Build expertise in cloud, microservices, real-time processing, and present technical concepts to stakeholders.

Serve as primary client contact to manage escalations, oversee service operations and staff, enforce compliance and security controls, analyze performance metrics, resolve customer issues, collaborate cross-functionally, and lead process improvement initiatives.