Manages automobile title processing, including paid-off loan title releases, title research, insurance refunds, MVD issues, data entry, documentation, filing, and permission-to-ship workflows. Supports member and internal inquiries through phone, Salesforce, and email queues. Maintains audit records and reporting, follows credit union and regulatory requirements, and helps implement process improvements. Requires reliable attendance, strong customer service, analytical and organizational skills, and proficiency with Microsoft Office and titling systems.

Guide members through consumer loan applications from inquiry to closing, including documentation, contract preparation, compliance review, fraud prevention, and follow-up. Originate loans, respond to member inquiries, promote loan protection and related products, and meet service-level and productivity goals. The role requires accurate processing, confidentiality, strong member service, critical thinking, schedule adherence, and collaboration in a fast-paced environment.

Processes vehicle title management activities, including paid-off loan title releases, title research, insurance refund letters, MVD issue resolution, data entry, filing, scanning, and permission-to-ship workflows. Supports member service queues, audit preparation, reporting, and compliance with credit union policies, CFPB, NCUA, and state and federal regulations. Maintains operational efficiency, accuracy, documentation, and reliable service while collaborating with branches, departments, third parties, and overseas teams.