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Join Intelligent Technical Solutions as an IT Technician I providing onsite and remote IT support. Handle system updates, troubleshooting, and maintain high IT service standards. Resolve technical issues with workstations, printers, applications, and networking. Key performance indicators include first-touch closed tickets, utilization, and CSAT scores.
As a System Administrator, you will provide onsite and remote IT support, troubleshooting various technical issues including workstation operating systems, printers, and business applications. You will work with servers, virtualization technologies, and support cloud services while maintaining high standards of customer service.
The System Administrator will provide onsite and remote IT support, handling workstation and server issues, standard and line-of-business application troubleshooting, networking problems, and acting as an escalation point for Tier 1 technicians.
The Project Engineer will lead innovative technology projects, enhance IT system performance, and promote team collaboration while delivering excellent client solutions. They will manage key project implementations with a focus on optimizing infrastructure systems, including configuration and deployment of hardware and software solutions. Experience in a consulting environment and familiarity with various IT systems is essential.
The Client Transitions Project Engineer ensures smooth onboarding experiences for clients, leading projects related to service package renewals and offboardings. Responsibilities include timely technology deployment, effective knowledge transfer, and achieving high client satisfaction through exceptional communication and problem-solving skills.
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