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Lead a team of ML engineers to design, build, and productionize LLM/GenAI and agentic systems (retrieval, tool use, orchestration). Collaborate cross-functionally with MLOps, product, and data science, review code, mentor engineers, run technical evaluations and proofs-of-concept, and ensure reliable, safe ML deployments for a large SaaS product.

The role involves leading Clio's global customer support, managing AI support technologies, developing teams, enhancing customer experience, and aligning support strategies with business growth.

Lead and build a secure, highly available internal platform by writing code and IaC, closing infrastructure gaps, defining LLM strategy and guardrails, mentoring engineering managers and ICs, partnering with leadership and recruiting to scale internal tooling, and ensuring security, performance, and reliability across internal workflows.

Own and evolve Clio’s Centralized Billing System (CBS): define roadmap, prioritize competing stakeholder requests, partner with GTM/Finance/Sales, ensure telemetry and metrics, and make high-impact product decisions for pricing, quoting, packaging, and charging customers.

Serve as a legal-domain pre-sales consultant for mid-market law firms: lead discovery, deliver tailored Clio product demos and pilots, advise on safe AI adoption, convert practice needs into workflows, influence product via user insights, mentor sales and success teams, and represent Clio in legal tech thought leadership.

Own Vincent's legal content strategy and design the "Certification" citator signal layer. Define quality standards, expand jurisdictional coverage via new sourcing and indexing approaches, and drive end-to-end product strategy and launches in partnership with Engineering, Design, and legal SMEs. Rapidly learn legal specifics, build business cases, and measure impact in an ambiguous, high-stakes AI legal product space.

The Senior Sales Manager will lead and develop the Enterprise Account Executive team, shape sales strategy, coach sellers, and drive enterprise sales in the legal tech industry.

Lead Field Sales Enablement to translate business priorities into measurable seller and manager behaviors that improve pipeline, productivity, and revenue. Build and coach a team of enablement partners, partner with Sales leaders to set OKRs and KPIs, run Gong review rhythms, develop AI-assisted content and certifications, tailor multi-product enablement by segment, and own onboarding and operating rhythms with cross-functional partners.

As a Principal Account Executive, you will drive sales cycles, build relationships with legal firms, and represent the company at events, focusing on large, complex deals.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.