Provides frontline phone and online support to consumer and business banking customers, processes account and teller transactions, handles ACH exceptions and item research, maintains documentation and audit controls, and ensures compliance with banking policies and privacy requirements. The role also supports retail banking operations, account servicing, escheatment, document quality control, and community engagement activities while delivering accurate, responsive customer service.

Provides frontline support to business banking customers through phone service, account transactions, teller activities, ACH exception processing, item research, escheatment, document imaging, and compliance controls. The role supports retail banking leadership, maintains customer confidentiality, resolves account and transaction issues, and ensures accurate, timely processing of banking operations.