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Coordinate domestic and international equipment shipments across parcel, returns, freight, warehouse transfers, and customs processes. Create labels, book shipments, schedule pickups, prepare shipping documentation, monitor deliveries, and resolve carrier exceptions involving delays, loss, damage, and failed deliveries. Work with UPS, FedEx, DHL, brokers, warehouses, and internal teams while tracking costs, maintaining operational records, and supporting process improvements, automation, and AI usage.

Own operational delivery for a portfolio of enterprise accounts, including SLAs, fulfillment programs, escalations, reporting, and risk management. Coordinate across customer-facing teams, finance, supply chain, product, vendors, warehouses, and 3PL partners to execute complex initiatives. Translate customer requirements into scalable workflows, standardized processes, automation, and product improvements while serving as a trusted operational escalation point.

The Enterprise Account Manager drives revenue growth by managing large customer accounts, identifying expansion opportunities, and ensuring operational excellence across functions.

The Account Executive will manage sales processes, identify new leads, grow existing accounts, and develop IT thought leadership. Requires strong sales and organizational skills with over 7 years of experience.

The Strategic Analytics Manager will own analytics across the business, creating dashboards, evaluating tooling, analyzing data, and leading cross-functional projects to drive performance outcomes.

The Customer Success Manager maintains customer relationships, analyzes usage of the platform, provides training, and seeks opportunities to upsell products.