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Provide IT support for Windows desktops/laptops, servers, VOIP phones and peripherals; troubleshoot OS and applications; perform remote support, patching and deployments; monitor systems, manage assets and tickets; document procedures; participate in after-hours on-call rotation; maintain audited environment processes; collaborate with team and end users.

Provide Tier 1/2 support for Microsoft 365 and endpoint platforms, manage Intune device policies, perform imaging and lifecycle support, troubleshoot identity/email/device issues, support AD/Azure AD, track incidents in Jira, create runbooks, and collaborate with Infrastructure, Security, and Platform teams.

Develop and maintain database systems, ETL feeds, stored procedures, views and automated reports to support marketing campaigns. Build data warehousing metadata, QC processes, campaign selection scripts, perform audits, create documentation, and troubleshoot production processes.