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The Lead Customer Success Manager ensures client success with Zenoti's platform through relationship building, product expertise, and data-driven strategies. Responsibilities include advocating for customers, driving adoption, and collaborating cross-functionally to enhance client satisfaction and retention.

The role involves leading customer onboarding for SaaS products, driving product adoption, collaborating across teams, and providing insights to enhance customer satisfaction and success metrics.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

The role involves working with customers to define requirements, conducting demos, configuring Zenoti solutions, addressing issues, and ensuring successful implementation of software products.

Lead global FP&A and strategic finance functions, establish KPI governance and operating cadence, drive forecasting, scenario modeling, capital readiness and M&A support, and deploy AI/automation to scale FP&A impact while partnering with executive leadership and the Board.

The Senior Account Executive drives business plans, converts leads, consults on Zenoti's products, and manages customer relationships. This role includes upselling and collaboration with various teams for sales and customer support.

The Senior Product Specialist will work directly with customers to tailor Zenoti solutions, oversee implementations, and ensure customer satisfaction while managing multiple projects and collaborating with internal teams.

The role involves implementing and configuring Zenoti solutions for clients in the wellness industry, ensuring customer satisfaction through training and support, while managing multiple projects and documenting processes.

As a Manager - Talent Partnership at Zenoti, you will partner with teams across the US, Canada, and Costa Rica to enhance employee experiences, drive engagement, and manage HR operations and compliance, while leading people programs.

The Senior Product Specialist works with customers to implement Zenoti solutions, ensuring successful adoption, managing expectations, and delivering presentations and training. They respond to customer needs timely while maintaining documentation and coordinating with teams.