The Junior Implementation Specialist provides configuration services for Sprinklr, optimizing usage, troubleshooting issues, and enhancing client satisfaction through technical solutions and documentation.

Lead live-stream community moderation for sports-focused events on Sundays. Manage and support moderator teams, handle escalations, own daily client workflows, engage users in real-time, analyze social metrics, and mirror brand voice across major social platforms.

Moderate live-stream chat and community conversations during Sunday afternoon/evening shifts. Engage users in real time, answer questions, troubleshoot, mirror brand voice, analyze social metrics, and use collaboration and social management tools to help grow active digital communities for live events.