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The Senior Software Engineer will contribute to the Manager Experience product, improve platform observability and throughput, mentor engineers, set best practices, and provide on-call support while working with Twilio APIs and AWS services.

The Senior Software Engineer will own the platform supporting the product, focusing on data ingestion and integrations. Responsibilities include scaling the platform for high event processing, collaborating on new functionalities, mentoring the team, and setting engineering standards for performance and maintainability.