Regal.ai

Technical Account Manager

Posted 13 Days Ago

Easy Apply

New York, NY

Hybrid

110K-150K Annually

Mid level

Artificial Intelligence • Marketing Tech • Software

Power better calls for support, sales and operations – with way less effort – using the Regal AI Agent Platform!

The Role

The Technical Account Manager acts as a customer-facing expert ensuring clients maximize Regal's platform value through strategic advice, technical problem-solving, and driving product adoption.

Summary Generated by Built In

ABOUT US:

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast, and the numbers speak for themselves:

- Partnered with enterprise brands like Google, AAA, Ro, Coursera

- Raised $82M (top tier investors including Emergence & Homebrew)

- Completed 250MM+ calls

- Driven $5B revenue for customers

- Scaled to $## ARR

- Built amazing NYC (NoMad) in office culture

ABOUT THE ROLE:

The Technical Account Manager (TAM) is a customer-facing technical expert who helps Regal’s customers fully realize the value of our platform. The mission of our TAM team is to ensure that the customer’s business objectives are being fully realized based on the way that the customer is leveraging the platform. Acting as a strategic advisor, they will guide customers through best practices, advanced product capabilities, and technical problem-solving to ensure Regal is deeply integrated into their operations and decision-making processes. This role plays a key role in driving product adoption, reducing technical friction, and ensuring Regal is used to its fullest potential. This role is essential to Regal’s long-term retention strategy and success will be defined by customer enablement, satisfaction, and adoption. The TAM will lead technical conversations independently, while escalating complex issues as needed.

RESPONSIBILITIES:

Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
Translate customer feedback into actionable insights for Product and Engineering teams

ABOUT YOU

3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
Demonstrated ability to explain complex technical concepts to non-technical stakeholders
Familiarity with APIs, webhooks, and data integration concepts
Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
You're the ultimate troubleshooter who loves to get to the root of the issue

BENEFITS/PERKS

We care about your health!
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

Top Skills

APIs

Data Integration

SaaS

Webhooks

What the Team is Saying

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The Company

HQ: New York , NY

75 Employees

Year Founded: 2020

What We Do

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.

Our Values
Customers are Royalty
We serve our customers above all else. If we don’t earn their love, someone else will.

Fast Execution Wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.

Growth Mindset
Your learning curve should be as steep as the company’s growth curve.

Data Beats Opinion
We make decisions based on analysis and data, not anecdotes.

Enjoy the Journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.

Why Work With Us

At Regal.ai, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal.ai is where you want to be.

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Regal.ai Offices

Learn More

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!

Typical time on-site: 3 days a week

HQNew York, NY

We are just north of Madison Square Park and close to every major subway! We are surrounded by quick and easy spots to grab lunch like Whole Foods, Sweetgreen, Chipotle, Dig, & more.