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Supports daily billing operations, including invoicing, credits, refunds, account updates, payment follow-ups, invoice tracking, and service adjustments. Assists partners and internal teams with billing questions, maintains accurate transaction records, troubleshoots account issues, and identifies workflow improvements. The role offers cross-training and growth opportunities for an organized, detail-oriented entry-level candidate with strong communication skills and a willingness to learn.

Provide frontline technical support for a UCaaS and VoIP platform. Diagnose and resolve call quality, PBX, SIP, networking, hardware, fax, provisioning, and integration issues. Manage Zendesk tickets, calls, chats, SLAs, and escalations while maintaining detailed documentation. Support customer onboarding, collaborate with vendors and internal teams, participate in on-call rotations, and contribute to knowledge-base improvements. Deliver clear, empathetic communication and strong customer outcomes.

The Sales Development Associate identifies and qualifies new MSP partners through high-volume outreach via phone, email, and online platforms, setting meetings for the Business Development team while maintaining precise CRM records.

Cytracom encourages talented individuals to apply, even if they don't see a specific job listing. They will contact applicants when suitable positions arise.

The role involves providing technical support for ControlOne and network issues, performing troubleshooting, managing tickets, and collaborating with teams to ensure customer satisfaction.

Run New Partner Meetings to educate MSP prospects on the ControlOne SASE and UCaaS product, capture partner feedback and market intelligence, document action items, and drive partners to their first purchase. Maintain lifecycle progression from SQL to Exploring, provide consultative technical guidance, and advocate for partner needs to ensure successful adoption and continued engagement.

The Account Manager will manage and grow relationships with MSP partners, drive revenue, align solutions, and ensure high partner satisfaction.