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Leads an enterprise software engineering team delivering customized Epicor and external utility solutions. Responsibilities include solution development and testing, client support, documentation, queue and milestone management, end-user training, mentoring, hiring and onboarding, process improvement, issue escalation, performance support, and team meetings. The role collaborates with consulting leads on solution design and requires occasional evening or weekend work, minimal travel, and direct supervision of software and systems engineers.

Delivers ERP software implementations, upgrades, client support, configuration, testing, training, and troubleshooting from project kickoff through go-live. Advises clients on requirements, solution design, business processes, and system gaps while coordinating project schedules, issues, documentation, proposals, and service-level commitments. Requires ERP experience, strong communication and analytical skills, and knowledge of manufacturing accounting and supply chain processes. Occasional travel, evening, or weekend work may be required.

Leads a customer-facing Managed Services organization supporting multiple external customers. Oversees service delivery, technical operations, customer satisfaction, staffing, team development, SLAs, utilization, ticket performance, escalations, budgeting, profitability, and continuous improvement. Partners with Sales and leadership on customer transitions, solution design, technology strategy, automation, AI adoption, and service growth. Requires substantial MSP leadership experience, technical-services management expertise, and the ability to scale operational processes.

Leads an enterprise software engineering team delivering customized Epicor and external utility solutions. Develops, tests, and documents software; manages queues, deadlines, escalations, and customer support. Provides technical direction, onboarding, classroom training, mentoring, hiring support, performance input, and process improvement. Collaborates with consulting leads on solution design and maintains client satisfaction while meeting delivery commitments.

Administers and monitors managed services infrastructure, including Windows servers, Microsoft 365, networks, security systems, virtualization, storage, backups, and MSP platforms. Troubleshoots escalated issues, performs root cause analysis, supports technical teams, improves alerting and automation, documents resolutions, analyzes network health, and participates in emergency on-call rotations.

Deliver ERP software upgrades and implementations from kickoff through go-live, advising clients on configuration, requirements, solution design, testing, training, troubleshooting, and ongoing support. Coordinate project activities, schedules, issues, proposals, and service-level commitments while maintaining client satisfaction. The role requires ERP financial expertise, manufacturing accounting knowledge, strong communication, analytical ability, and occasional travel for onsite consulting and training.

Deliver Epicor and other ERP implementations from kickoff through go-live, including configuration, requirements analysis, solution design, testing, training, documentation, issue resolution, and client support. Manage project schedules, scope, timelines, and service-level goals while advising clients on manufacturing operations and system functionality. Provide troubleshooting, help desk support, proposals, occasional onsite training, and ongoing consulting across multiple business verticals.

Deliver Epicor and other ERP implementations from kickoff through go-live, including configuration, requirements analysis, solution design, testing, documentation, training, project coordination, troubleshooting, and ongoing client support. The consultant advises clients, manages issues and timelines, supports help desk activities, contributes to proposals, and provides on-site training when needed.

Leads a customer-facing MSP organization supporting multiple external clients. Oversees service delivery, technical operations, customer satisfaction, staffing, performance metrics, escalations, budgeting, profitability, and team development. Establishes scalable processes, drives automation and standardization, partners with Sales and executive leadership, and develops technology roadmaps involving AI and emerging solutions. Requires substantial MSP leadership experience, including managing technical service-delivery teams and customer escalations.

Owns the company’s internal IT environment, administering Microsoft systems, endpoints, networks, security, backups, and user accounts. Provides Tier 1–3 employee support, manages tickets and escalations, performs maintenance and upgrades, documents procedures, and supports technology planning and implementation. Ensures reliable, secure operations and drives improvements that reduce recurring issues. The role is primarily on-site with occasional after-hours support.