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The Strategic Sales Manager will lead a team to drive enterprise sales, manage client relationships, and exceed revenue goals while ensuring effective sales strategies and team performance management.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

The AI Engagement Manager will lead strategic relationships with institutional owners to harness AI, improve asset performance, and drive measurable ROI across real estate portfolios.

Provide technical, customer-obsessed support for healthcare clients: onboard customers, troubleshoot integrations (telephony, EHR, PMS), investigate issues using SQL and logs, write clear ticket summaries, communicate fixes, and advise on best practices for configuring AI assistants.

Lead end-to-end enterprise deployments for early-stage platform products: scope, run concurrent implementations, align stakeholders, drive configuration and launch, feed learnings into product and playbooks, and support sales/expansion.

Lead and scale deployment motions for EliseAI's Future Platforms: diagnose failure points, design scalable processes, drive cross-functional execution, own engagements, shape product roadmap, and hire and ramp deployment teams to deliver business-impacting AI deployments.

Manage and coach a Sales Development (SDR) team as a player-coach to accelerate pipeline generation and new business. Track and report sales metrics, enforce Salesforce usage, hire and develop SDR talent, and promote sales excellence while supporting the Head of Sales and broader company initiatives.

The Customer Training Specialist will ensure smooth client onboarding and transition, conduct trainings, gather feedback, and enhance user experiences with products.

Design and develop high-impact learning experiences for onboarding, product education, and enablement. Partner with SMEs to create scripts, interactive guides, video explainers, motion graphics, and templates. Conduct learner research, usability testing, and audits to ensure accessibility (WCAG) and measurable impact. Establish scalable frameworks and iterate content across teams and clients.

Support day-to-day operations at EliseAI's New York HQ: manage office requests, coordinate with People and IT, run workplace projects, handle procurement and inventory, prepare onboarding workstations, and support events and workplace hospitality while improving processes and documentation.