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The Senior Associate will aid in launching, scaling new products, managing projects, and collaborating with clients and teams to ensure successful product adoption and performance monitoring.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.

The AI Engagement Manager will lead strategic relationships with institutional owners to harness AI, improve asset performance, and drive measurable ROI across real estate portfolios.

Provide technical, customer-obsessed support for healthcare clients: onboard customers, troubleshoot integrations (telephony, EHR, PMS), investigate issues using SQL and logs, write clear ticket summaries, communicate fixes, and advise on best practices for configuring AI assistants.

Lead end-to-end enterprise deployments for early-stage platform products: scope, run concurrent implementations, align stakeholders, drive configuration and launch, feed learnings into product and playbooks, and support sales/expansion.

Lead and scale deployment motions for EliseAI's Future Platforms: diagnose failure points, design scalable processes, drive cross-functional execution, own engagements, shape product roadmap, and hire and ramp deployment teams to deliver business-impacting AI deployments.

Lead end-to-end customer deployments for an early-stage AI platform: scope, run discovery, manage multi-threaded projects, coordinate product/engineering, drive configuration/migration, support change management, inform product, build repeatable playbooks, and support sales and expansion while ensuring stakeholder alignment and successful adoption.

Manage and coach a Sales Development (SDR) team as a player-coach to accelerate pipeline generation and new business. Track and report sales metrics, enforce Salesforce usage, hire and develop SDR talent, and promote sales excellence while supporting the Head of Sales and broader company initiatives.

The Customer Training Specialist will ensure smooth client onboarding and transition, conduct trainings, gather feedback, and enhance user experiences with products.

Design high-quality sales and marketing materials (presentations, one-pagers, case studies, social and paid assets, websites, event collateral). Create visual assets that clarify product stories, build reusable templates and design systems, support campaigns and launches, collaborate cross-functionally, explore AI tools to improve workflows, and manage multiple projects with strong attention to detail.