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Provide Tier II technical support for Cubex software and hardware: troubleshoot proprietary cloud software, use SQL for advanced debugging, manage cases in PureCloud and Salesforce, coordinate escalations, support installations, image drives, dispatch technicians, and ensure SLA and SOP compliance while delivering professional customer interactions.
Top Skills:
Cubex Proprietary SoftwareMicrosoft Office (Excel)PurecloudSalesforceSQL
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