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Advise executive leadership, oversee strategic and cross-functional initiatives, establish operational processes, manage change, improve organizational effectiveness, and monitor performance. The role supports executive communications, risk and compliance, crisis management, vendor contracting, budgeting, organizational development, and strategic planning while translating leadership objectives into measurable execution plans.

Develops, integrates, tests, troubleshoots, and maintains enterprise web applications for public websites and intranets. Builds .NET/C# interfaces, APIs, database integrations, and third-party system connections using Sitecore and Microsoft technologies. Supports architecture, security, compliance, documentation, source control, and quality assurance while providing technical guidance to less experienced team members.

Processes checking operations, including overdraft account closures, member inquiries, disputes, account research, foreign checks, and payment-related escalations. Reconciles general ledger discrepancies, prepares production reports, supports compliance and procedure updates, identifies operational risks, and assists with department initiatives. Provides training and tier-two support to members, branches, and internal teams while maintaining accurate, timely service.