Top Tech Jobs & Startup Jobs

The consultant will support the GSA by providing customer engagement, governance, strategic communications, and change management while leveraging SAP Concur expertise to enhance operations and ensure compliance.

Support IRS modernization of Taxpayer Assistance Centers through operational analysis, process improvement, workforce planning, change management, and CX research. Conduct site visits, quantitative and qualitative analysis, develop recommendations, drive adoption planning, training and communications, build client relationships, and produce reports and presentations to improve service delivery, efficiency, and taxpayer experience.

Support IRS modernization of Taxpayer Assistance Centers through operational analysis, workforce planning, process improvement, and change management. Conduct site visits, stakeholder interviews, quantitative and qualitative analysis, develop recommendations, and produce deliverables and reporting to improve staffing, service delivery, and taxpayer experience. Build client relationships and communicate findings via written reports and presentations.

Lead and manage IRS Taxpayer Assistance Center modernization projects: assess operations, workforce, processes, and technology; perform quantitative and qualitative analysis; develop recommendations, KPIs, dashboards, and change management plans; support QA/UAT, stakeholder engagement, and implementation to improve service delivery and taxpayer experience.

Support Customer Engagement Managers during federal agency transitions to GO.gov ETS by coordinating activities, tracking schedules, risks, and issues, facilitating stakeholder meetings and communications, documenting decisions, maintaining records and transition data, supporting data quality and readiness assessments, preparing customer-facing materials, and contributing to process improvements, SOPs, and lessons learned.

The Engagement Manager leads project teams to deliver solutions for Federal clients, ensuring client satisfaction and mentoring junior staff while managing multiple contracts.

Consultants at Censeo will support client engagements through analysis, develop insights, and collaborate on project delivery and recommendations.

As an Associate, you'll manage project teams, develop strategies for Federal clients, mentor junior members, and derive insights to improve operations.