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Reviews residential mortgage loans before funding and after closing to verify underwriting accuracy, investor and agency eligibility, and compliance with federal, state, lender, and client requirements. Responsibilities include recalculating income, assets, liabilities, and underwriting ratios; reviewing credit, appraisals, and documentation; identifying fraud or misrepresentation; completing audit exceptions; and supporting QC production, remediation, training, process improvements, and team leadership at higher levels.

Administer and maintain the Encompass mortgage loan-origination platform, including access controls, workflows, business rules, security profiles, configurations, custom forms, reports, integrations, data integrity, and system upgrades. Troubleshoot issues, test enhancements, support regulatory compliance, train users, manage support inquiries, and create documentation. Collaborate with IT, vendors, compliance, legal, and internal stakeholders to improve business processes and system functionality.

Prepare, assemble, and review mortgage loan closing documents (FHA/VA/Conventional/USDA), ensure TRID and investor compliance, coordinate with title companies and accounting, manage a loan pipeline in Encompass, analyze compliance reports (Mavent), and communicate with lenders and MLOs to complete accurate closings on schedule.

Manage filing, tracking, recovery, and reconciliation of mortgage-related insurance, investor, and government claims (MI, FHA/HUD, VA, USDA, Fannie, Freddie). Ensure compliance, resolve denials and deficiencies, coordinate reimbursements across default servicing functions, maintain claim records, produce reports, support audits, and identify process improvements to maximize recoveries and minimize losses.