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Own the product strategy, roadmap, team, customer relationships, and P&L for Teamworks’ Coaching, Player Personnel, Recruiting, and Intelligence portfolio. Lead AI strategy across sports markets, integrate acquired products, align engineering, design, data science, marketing, and sales, and convert proprietary sports data into AI-powered workflows. Represent the business with teams, leagues, and partners while driving multi-market growth and product execution.

Provide responsive customer support for Teamworks’ financial products by troubleshooting complex issues, managing case queues, handling technical requests, and answering transaction questions. Analyze payment issues, assist with disputes, protect sensitive information, and coordinate with internal teams to improve products and customer outcomes. Evening and weekend coverage is required.

Own the AMS frontend, designing and shipping React and TypeScript features for data-intensive grids, forms, dashboards, and widgets. Integrate RESTful APIs using TanStack Query, manage state with React Context or Zustand, implement SurveyJS forms, and optimize performance for large datasets. Collaborate with backend engineers and designers, contribute to code reviews and Agile ceremonies, and work across time zones with an Australia-based team. The role requires US citizenship and willingness to pursue future security clearance.

Define and lead the technical architecture for a lakehouse on AWS, build production pipelines and data models for time-series and multi-source data, introduce data governance and catalog foundations, author platform playbooks (ADRs, runbooks, Terraform modules), deliver projects end-to-end, and mentor engineers while representing the platform to senior leadership and non-technical stakeholders.

Lead and ship Teamworks AI products (Ask Teamworks and AI-native agents), own foundational AI platform and standards, drive roadmap for agentic workflows, define evaluation/grounding policies, measure product success (query success, time-to-answer, DAU, NPS), and enable other PMs to adopt AI patterns across the product suite.

Own benefits administration and leave management across US, UK, Canada and EOR markets. Serve as primary employee contact for benefits and leave, manage relationships with providers, run open enrollment and audits, maintain HRIS accuracy, partner with Finance/payroll, and create education materials to drive utilization and compliance.

Own go-to-market for Coaching and Personnel product categories: gather market, customer, and competitive insights; define positioning and messaging; lead product launches and multi-channel campaigns; build enablement, playbooks, and training for Sales and CS; use Customer.io to drive adoption; define and track KPIs; create AI-driven workflows and partner with Product, Sales, Customer Success, and Executive leadership to grow adoption.

Sell and grow Teamworks Performance products to Division I programs: own DI pipeline, lead consultative discovery with performance and athletic staff, partner with Customer Success for expansion/renewals, represent Teamworks at events, and feed market intelligence to product and marketing.

Sell Teamworks EMR and Strength & Conditioning products to non-DI college performance staff. Build territory pipeline, lead practitioner-level discovery with athletic trainers and S&C coaches, partner on onboarding and renewals, and demonstrate practical value to budget-conscious programs.