Provides first-level technical support for company hardware, applications, networks, and cloud services. Responsibilities include resolving and prioritizing helpdesk requests, troubleshooting Windows and Mac systems, administering Azure Active Directory and Office 365, managing assets, onboarding users, supporting deployments and events, maintaining knowledge resources, and escalating complex or recurring issues. The role also assists with quality testing, vendor solution evaluation, technical training, and occasional after-hours and international support.

Lead strategy, roadmap, and lifecycle for Members, Chapters, and Agentic Ecosystem APIs. Define API specs (GraphQL/REST), governance, developer experience, and integrations with engineering, data, security, and partners. Enable safe AI agent integrations, enforce consent/privacy, monitor adoption and reliability, and drive API observability, versioning, and deprecation practices.