Own post-sale relationships for government customers, driving onboarding, product adoption, retention, renewals, and expansion. Develop success plans, monitor customer health and usage metrics, conduct QBRs, resolve adoption and integration blockers, and partner with Sales, Support, Solutions Engineering, and Product. Guide customers in operationalizing cyber threat intelligence workflows, gather product feedback, create enablement resources, and support change management. The role is remote with occasional domestic and international travel.