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The Senior Program Manager oversees performance metrics, reporting, data governance, system accuracy, issue resolution, and operational insights for T-Mobile’s Magenta Service Center. Responsibilities include developing dashboards, conducting variance and root-cause analysis, maintaining KPIs and SLAs, resolving cross-functional operational issues, improving processes and automation, documenting procedures, and collaborating with Accounting, Treasury, Sales Operations, Legal, IT, and vendors.

Manages T-Mobile’s AI enablement strategy for its shared services organization. Coordinates AI initiatives with IT and the AI Center of Excellence, governs tool adoption and data compliance, evaluates business value, designs agentic workflows, and drives productivity adoption of platforms such as Claude and Microsoft Copilot. The role also maintains AI data-readiness requirements, establishes operational guardrails, tracks portfolio outcomes, and translates enterprise AI policies into practical service-delivery standards.

Acquires new small and medium-sized business accounts through prospecting, cold calling, networking, lead generation, and referrals. Recommends wireless products and services based on customer needs, negotiates and closes deals, manages sales funnels, reports forecasts, and works toward monthly sales quotas. The role includes product training, sales meetings, and skill development under sales leadership.

Design, refine, and manage driver-based financial and forecasting models focused on promotional spend and breakage. Analyze large datasets, build SQL extracts and PowerBI dashboards, synthesize findings into business drivers, recommend changes, coordinate reporting and presentations, and partner with Finance, Product, Marketing, and Accounting stakeholders.

Conduct outbound phone, email, and social media prospecting to identify SMB leads, manage CRM data, qualify prospects, understand business needs, and schedule appointments for sales representatives. The role follows lead management processes, provides marketing feedback, and supports pipeline growth through cold outreach and appointment setting.

Acquire new small and medium business customers and manage existing business accounts through phone, email, and online interactions. Conduct discovery, recommend solutions, prospect, qualify, present, negotiate, and close sales while maintaining a CRM pipeline. Research customer needs, follow up on leads, document interactions, grow assigned accounts, meet monthly quotas, and complete required product and service training.

Prospect for new small-business customers through cold calling, networking, and lead generation within an assigned territory. Identify customer needs, recommend wireless products and services, negotiate and close deals, manage the sales funnel, report forecasts, and grow the customer base. The role requires customer service, communication, negotiation, multitasking, and relationship-management skills.