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The Director of Product Management leads product strategy, coaches Product Managers, and ensures the alignment of cross-functional teams to achieve defined objectives. They empower squads to operate independently while maintaining stakeholder communication and overseeing product delivery.

Support information security compliance, GRC workflows, and risk management. Perform risk assessments, maintain risk registers and business continuity plans, coordinate audits and evidence collection, track KPIs and mitigation plans, evaluate third-party due diligence, and prepare risk reports and dashboards for leadership. Collaborate with cross-functional teams to remediate gaps and maintain audit readiness.

Provide frontline technical support for Illumia customers across healthcare, higher education, and corporate campuses. Diagnose and resolve software and hardware issues, collaborate with internal teams to escalate complex cases, document solutions in the knowledge base, drive process improvements, and serve as a trusted technical advisor for mission-critical environments.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

Own end-to-end delivery of complex, cross-functional strategic programs. Coordinate across Product, Sales, Finance, Legal, IT, and HR; maintain plans, milestones, risk registers, and status reporting; surface risks early; hold workstream owners accountable; drive process improvements and represent programs to senior leaders.

Manage and reconcile assigned client accounts to reduce AR balances and increase cash. Perform collections, apply cash receipts, maintain AR reports and documentation, respond to customer inquiries, handle audit requests, and collaborate with billing, sales, and client success to resolve account issues and improve customer experience.

The Internal & External Communications Manager will develop and execute corporate communications and public relations strategies, manage stakeholder relations, and create employee engagement initiatives, ensuring alignment across all internal and external channels.

Independently manage short-term technical deployments of Illumia Cloud POS, Mobile Ordering, and related commerce solutions for campus clients including configuration, installation, training, launch support, and onsite/remote services to meet deployment and customer satisfaction goals.