Top Tech Jobs & Startup Jobs

Own revenue operations and FP&A processes, including pipeline governance, forecasting, Salesforce reporting, account planning, annual planning, budgeting, variance analysis, and scenario modeling. Partner cross-functionally to align pipeline, bookings, staffing, utilization, and revenue data, improve forecast accuracy, streamline opportunity-to-assignment processes, and provide leadership with actionable performance insights.

Provides administrative and operational support for a 24/7 Network Operations Center. Responsibilities include ticket administration, SLA and escalation tracking, reporting, scheduling field technicians and vendors, customer communications, inventory and asset tracking, documentation, outage coordination, onboarding support, and maintaining SOPs and knowledge bases. The role coordinates workflows among NOC leadership, technical teams, customers, vendors, and field personnel while supporting service delivery and operational readiness.

Own QA strategy and execution across a portfolio of published games. Manage external FQA, CQA, LQA, and compatibility vendors, including scopes, SOWs, budgets, schedules, and performance. Coordinate testing with external developers, review and prioritize defects, verify fixes, support certification, and make quality risk and ship decisions. Create scalable QA documentation, test plans, workflows, and reporting while providing hands-on testing and gameplay feedback when needed.

Owns analytics for customer-facing AI agents, including containment, resolution, escalation, repeat contact, and satisfaction metrics. Builds BI dashboards, defines data requirements, validates data quality, and analyzes conversations to identify root causes and improvement opportunities. Compares AI and live-agent performance, quantifies business impact, recommends product or operational fixes, and tracks results through delivery. Partners with Data, Product, Quality, CX, and engineering teams to communicate evidence-based findings and prioritize AI customer experience improvements.

Own complex customer technical escalations and incidents from investigation through resolution. Diagnose product behavior using logs, tools, APIs, infrastructure, and source code; build production-quality fixes, automation, internal tools, and applications. Partner with Engineering, Product, and account teams to resolve critical bugs, improve reliability, create runbooks and guardrails, communicate with technical and executive stakeholders, and reduce recurring incidents.

Manages customer relationships, sales development, pricing, contracts, billing coordination, order delivery, and issue resolution. Develops strategies to retain and expand business, attract new customers, recover cost increases, negotiate agreements, monitor satisfaction, and coordinate cross-functional problem solving. Requires strong communication, financial coordination, customer service, analytical, presentation, and CRM skills.

Manage and support the company's online presence by creating, editing, and posting engaging social media content. Assist with website updates, produce reels and visual content, respond to customer inquiries, and support marketing campaigns for appliances and furniture promotions.

Create persuasive, on-brand copy for web, email, print, and campaigns that translate product design and craftsmanship into engaging narratives for luxury customers. Collaborate with creative, eCommerce, and marketing teams to support SEO, CRM, and conversion goals while maintaining editorial voice and meeting deadlines.

Designs, tests, monitors, troubleshoots, and optimizes concrete mixes across Ontario ready-mix plants. Manages laboratory testing, quality-control procedures, supplier assessments, technical submittals, repair procedures, and compliance with CSA and industry standards. The role supports production teams, trains internal and external stakeholders, leads continuous improvement, and travels to plants and construction sites as needed.

Operate Azure security services, monitor cloud threats, investigate and respond to incidents, manage vulnerabilities, and support secure Azure deployments. The role requires hands-on experience with Microsoft Sentinel, Defender for Cloud, Entra ID, Azure Key Vault, KQL, SIEM workflows, incident response, and vulnerability management.