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The Customer Success Manager will drive customer adoption and satisfaction, manage accounts, provide training, and collaborate with teams to improve outcomes.

Manage a book of programmatic advertising clients to meet campaign performance goals. Launch, optimize, and report on cross-channel programmatic campaigns, lead client meetings, present analytics-driven insights, collaborate with sales on upsell opportunities, and ensure high customer satisfaction.

The Enterprise Client Success Manager manages relationships with assigned clients, ensures satisfaction, drives product adoption, and identifies new opportunities for ClassWallet's solutions.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Serve as primary customer contact and trusted advisor for SMB accounts. Drive product adoption, retention, and revenue growth through consultative engagements, training, usage analysis, and cross-functional collaboration. Troubleshoot POS basics, uncover expansion opportunities, and perform occasional local site visits to support customers during early stages of their Toast journey.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Manage a portfolio of strategic programmatic accounts, oversee campaign execution, client communication, and performance insights, while identifying upsell opportunities.

Manage a portfolio of enterprise accounts across EMEA to protect retention, rebuild executive relationships, drive adoption and expansion, deliver QBRs, create Customer Success Plans tied to KPIs, monitor health and stabilize at-risk customers, and act as the internal voice of the customer with Product, Support, and Engineering.

Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

Manage and scale multiple customer accounts by delivering short, high-impact technical consultations, driving proactive engagement via data signals, partnering with Sales, leading digital initiatives, and creating repeatable playbooks to improve adoption, retention, and expansion.

Manage a DACH client portfolio, drive customer satisfaction and retention, handle contract management and negotiations, perform account planning and business reviews, maintain CRM records, conduct customer visits and presentations, and build long-term C-level relationships to support growth.

Lead a portfolio of strategic enterprise customers to drive adoption, value realization, renewals and expansion using Nexthink's DEX methodology. Act as trusted advisor, run workshops and executive business reviews, track customer health and value, coordinate cross-functional teams, and maintain accurate CRM data.

Own the post-sale lifecycle for named accounts: onboarding, AI adoption, value delivery, renewals and expansion. Run hands-on AI workshops, develop success plans and playbooks, build internal champions, conduct business reviews with senior stakeholders, partner with AEs on growth, and share customer insights with Product. Help define and scale Customer Success at Notion. Role requires in-person attendance on three anchor days in Sydney.

Support onboarding, campaign setup, optimization, reporting, and platform adoption for enterprise accounts. Analyze performance across social and programmatic channels, build dashboards, troubleshoot integrations, and collaborate with Product and Engineering to improve workflows and drive customer outcomes.

The Agency Customer Success Manager will maintain agency partnerships, drive product adoption, enhance agency success, and provide strategic guidance in digital advertising.

As a Customer Success Manager, you will manage customer accounts, enhance online marketing strategies, resolve advertising issues, and maintain relationships with major platforms. You'll drive growth by understanding customer needs and collaborating with teams to offer strategic advice and problem-solving.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

As a Senior Customer Success Manager, you will manage customer relationships from onboarding to renewal, ensuring strategic alignment with the platform's outcomes, while collaborating cross-functionally to drive customer success.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Manage a book of existing customers in Mexico to drive adoption, retention, renewals, and expansion. Deliver training, best practices, and Tier 2 support; coordinate handoffs with sales and implementation teams and maintain high customer satisfaction.

Lead strategy and execution to onboard, retain, and expand larger customer segments. Design onboarding and onboarding specialist operations, build CS analytics and experiments, evaluate economics and prioritization, create AI-powered automation for CS workflows, and align cross-functional teams to scale the CS motion and drive strategic initiatives.

Serve as a strategic advisor for enterprise MongoDB customers to maximize lifetime value and retention. Advise on complex technical/operational strategies, conduct business reviews, manage a portfolio of accounts, forecast and identify expansion opportunities, maintain accurate customer data, leverage AI to improve engagement, coordinate cross-functional resources, influence product roadmap, and mentor and hire team members.

Lead and coach a team of Onboarding Specialists to get high-revenue customers live; design AI-powered CS workflows and post-sales journey; define and track KPIs (Time-to-Value, Net Retention, health scores); partner with Sales to drive adoption and expansion; serve as escalation for complex accounts.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.