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Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

Manage onboarding, delivery, and ongoing support for a SaaS analytics platform. Coach customers, run demos and training, build dashboards and insights, liaise with product teams, track success metrics, and reduce churn.

Designs scalable Customer Success operations through process architecture, workflow automation, AI-enabled knowledge systems, and Salesforce optimization. The role structures machine-readable documentation, automates high-frequency CSM workflows, builds AI agents, improves data pipelines from Lightdash, and establishes partner UI/API diagnostic procedures. It also formalizes cross-functional operating agreements and leads adoption without direct authority.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

The Customer Success Manager will drive product adoption, build customer relationships, and collaborate with sales and various teams to enhance customer experience and promote growth opportunities.

The Customer Success Manager engages existing customers, fostering strong relationships and ensuring effective onboarding. Responsibilities include collaboration with sales, advising customers on using Datadog solutions, and monitoring usage trends to address renewal risks.

The Customer Success Manager will manage key accounts, drive retention, lead business reviews, and ensure a top-notch onboarding experience for enterprise clients, aiming for growth and satisfaction.

Resolve complex customer inquiries, own specific support areas, identify feedback patterns and root causes, influence product improvements, mentor contractors, optimize workflows, and improve self-service resources to reduce support volume.

Manage the partner lifecycle for mid-market employer and life-insurance clients: implement, engage, drive renewals and upsells, coordinate cross-functional teams, track deliverables, and report on product value.

The Senior Customer Success Manager will manage customer accounts, provide consultative support on online marketing strategies, and facilitate communications between customers and the product development team.

Own and run the end-to-end onboarding journey for new customers: set up accounts, guide product adoption, coordinate handovers to Customer Success, monitor onboarding metrics, and improve processes while collaborating with Sales, Product, and Marketing.

Lead strategic agency relationships in the Turkish market, drive KPI-focused campaign optimization, develop pipeline and forecasting, provide first-level technical support, identify upsell opportunities, run QBRs and onsite client engagement, and translate campaign data into actionable insights to scale revenue.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

Lead and coach a customer success team to drive retention, product adoption and revenue for small business and advisor channels. Implement onboarding and engagement methodologies, run strategic campaigns, analyze customer health using CRM/CS platforms, and partner cross-functionally to improve customer outcomes.

Manages 10–30 strategic enterprise software accounts, driving adoption, retention, renewal, and expansion. Builds ROI models, customer success roadmaps, executive value reviews, and expansion strategies. Leads C-suite relationships, synthesizes usage and business data into account strategies, supports reference development, and targets net revenue retention of at least 110%.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Lead onboarding, adoption, renewals, expansion, and churn mitigation through strategic plans and scaled lifecycle programs. Monitor customer health, coordinate escalations, forecast portfolio performance, and partner cross-functionally to deliver value, increase adoption, and grow revenue.

Lead and scale the Aircraft Division Customer Success organization for V-BAT and X-BAT customers: build team and operating model, run the Critical Accounts Program, ensure mission readiness and product adoption, advocate for customers, coordinate cross-functional recovery, and provide executive reporting and metrics.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

Oversee software and applications management, ensuring alignment with global strategies while maximizing business transformation and efficiency.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

As a Customer Success Associate, you will manage customer relationships, ensure successful product adoption, and identify growth opportunities for a high volume of accounts.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Manage and grow strategic B2B client relationships for digital brand services. Serve as primary account contact, deliver strategic insights and presentations, drive retention and revenue, coordinate cross-functional teams, maintain CRM records, attend industry events, and support contract/price negotiations.