What you’ll do:
- Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360)
- Build multi-threaded, trust-based relationships with both operational and executive stakeholders on the client and partner side
- Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention
- Translate customer goals into clear success plans, platform strategies, and measurable outcomes
- Lead strategic customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities
- Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence future product direction
- Bring industry insights, platform best practices, and Smartly expertise to every customer interaction
- Contribute to internal initiatives that improve customer engagement, scale team operations, or strengthen cross-functional workflows
- Mentor peers and share best practices to support the growth of Smartly’s global Customer Success team
- Maintain deep, up-to-date knowledge of Smartly’s products and the broader digital marketing ecosystem
We’re looking for someone who:
- Has 4+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
- Has successfully managed enterprise-level customers and driven measurable business impact
- Brings a strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
- Is comfortable addressing technical challenges and collaborating closely with technical teams when needed
- Can translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth
- Communicates clearly and confidently across all levels, including senior and executive stakeholders
- Is a proactive problem-solver with a growth mindset and positive, collaborative attitude
- Is able to work in a hybrid model from our London office (3 days per week)
- Is willing to travel for customer meetings, conferences, and industry events as required
- Is fluent in English; additional languages are a plus
What we offer you:
At Smartly, we offer a place where you can advance your career. Here, you'll find:
- An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
- Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
- Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
- Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
- Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Skills Required
- 4+ years of experience in digital marketing, including paid social and Google platforms
- Experience in SaaS, MarTech, or AdTech
- Experience managing enterprise-level customers and delivering measurable business impact
- Strong understanding of digital advertising platforms, including Meta, TikTok, YouTube, and Google
- Ability to address technical challenges and collaborate with technical teams
- Ability to translate customer objectives into actionable strategies that drive adoption, retention, and growth
- Strong communication skills with operational, senior, and executive stakeholders
- Proactive problem-solving ability and a collaborative growth mindset
- Ability to work in a hybrid model from the London office three days per week
- Willingness to travel for customer meetings, conferences, and industry events
- Fluency in English
- Additional language proficiency
What the Team is Saying
Smartly Compensation & Benefits Highlights
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Leave & Time Off Breadth — Job postings and company materials indicate five weeks of paid vacation, company-paid holidays, and flexible or unlimited sick leave, with additional company-wide “recharge” days in some markets. Feedback suggests the vacation policy is generous, though how consistently time off is taken can vary by team and location.
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Healthcare Strength — Benefits commonly include medical, dental, and vision coverage (with immediate start in some regions) alongside global mental-health support and wellness stipends. Feedback suggests healthcare offerings are a strong point of the package, particularly in the U.S.
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Parental & Family Support — Multiple sources and role listings note paid parental leave and family-related leave benefits across locations. Feedback suggests these policies are a meaningful part of the total rewards.
Smartly Insights
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
