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Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Own end-to-end customer onboarding for demand response program sites, coordinating data collection, registrations, hardware installation, testing, and cross-functional handoffs. Serve as the primary customer contact, support dispatch events and seasonal updates, monitor site performance, and improve onboarding processes. The role requires managing multiple stakeholders, setting expectations, and maintaining accurate project status throughout the customer lifecycle.

Supports Customer Success Managers by assisting property managers, building owners, and supers; preparing savings reports; analyzing customer data and dashboards; identifying issues and trends; maintaining CRM records; executing playbooks; and driving platform adoption. The role involves troubleshooting, relationship building, cross-functional collaboration, and helping customers operate heating systems efficiently.

Supports the customer lifecycle through onboarding, issue resolution, renewals, upselling, training, and relationship management. Monitors customer engagement data, documents interactions in CRM, coordinates implementation schedules and budgets, and collaborates with internal teams to apply feedback and improve products or services.

Manages growth, retention, profitability, and strategic relationships for key customer accounts. Owns customer value propositions, financial performance, account plans, executive alignment, business reviews, solution expansion, and escalation management. Partners with internal teams to deliver supply chain solutions, drives customer satisfaction and operational excellence, mentors service delivery teams, and supports long-term strategic partnerships. The role is hybrid in Chicago and requires travel of up to 25%.

Manage manufacturing customer accounts throughout adoption, engagement, ROI, and renewal. Build relationships with plant stakeholders, apply Poka to continuous improvement and TPM initiatives, conduct business reviews, analyze operational KPIs, resolve adoption issues, identify expansion opportunities, and collaborate with onboarding, support, product, and sales teams. Travel to customer sites up to 20% of the time.

Manage a portfolio of SMB distributor accounts throughout the customer lifecycle, driving onboarding, adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor account health, conduct business reviews, forecast renewals, and serve as a trusted product advisor. Collaborate with sales, product, and support teams, represent customer feedback, present to leadership, and travel to conferences or customer locations as needed.

Owns enterprise customer accounts across Latin America from contract signature through onboarding, activation, payment, retention, and expansion. The role manages account health, revenue forecasting, customer relationships, logistics, billing, and contract compliance while identifying growth opportunities. It also facilitates business reviews, coordinates internal teams, documents scalable processes, and helps shape regional operating practices. Professional fluency in Spanish and willingness to travel across Latin America are required.

Own and grow a portfolio of enterprise reseller accounts across Africa, managing onboarding, activation, revenue, payments, logistics, customer health, retention, and expansion. Build account plans, lead business reviews, coordinate internal teams, resolve operational issues, and provide customer feedback to improve products and processes. The role requires technical customer success experience, multilingual and Africa-market expertise, executive communication, and travel across the region.

Owns a portfolio of Latin American enterprise accounts from contract signature through onboarding, activation, payment, retention, and expansion. The role manages revenue targets, account health, forecasting, customer business reviews, operational risks, and cross-functional issue resolution. It requires technical customer success experience, Spanish fluency, multi-country Latin America expertise, and willingness to work flexible hours and travel across the region.

Own and grow a portfolio of enterprise reseller accounts across Africa from onboarding through long-term expansion. Manage customer health, revenue targets, activations, payments, logistics, compliance, and account plans while coordinating with internal teams. Identify expansion opportunities, lead business reviews, resolve operational issues, incorporate customer feedback, and help develop scalable regional processes. The role requires technical customer success experience, multi-country account management, strong communication, and travel across Africa.

Own and grow a portfolio of enterprise reseller accounts across Africa, managing onboarding, activation, billing, logistics, customer health, retention, and expansion. Track revenue, payments, risks, and account performance while coordinating with engineering, support, finance, and operations. Build account plans, lead business reviews, incorporate customer feedback, document scalable processes, and support country-level growth priorities. The role requires technical customer success experience, commercial accountability, and willingness to travel across Africa and work flexible hours.

Owns enterprise customer accounts across Latin America from contract signature through onboarding, activation, payment, retention, and expansion. Responsibilities include revenue forecasting, account health monitoring, customer business reviews, risk management, process documentation, and cross-functional coordination with engineering, support, finance, and operations. The role requires Spanish fluency, technical customer success experience, revenue accountability, flexible working hours, and travel throughout Latin America.

Leads and develops a distributed Asia-Pacific and Oceania customer success team supporting enterprise resellers. Owns revenue growth, retention, expansion, forecasting, renewals, escalations, and commercial relationships across existing accounts. Partners with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to resolve billing, regulatory, capacity, product, and activation barriers. Builds operating discipline across time zones while personally engaging in major customer opportunities and coaching team members.

Leads and develops a geographically distributed customer success team managing enterprise resellers across Asia-Pacific and Oceania. Owns revenue growth, retention, expansion, forecasting, renewals, escalations, and commercial relationships. Partners cross-functionally to resolve billing, regulatory, logistics, capacity, product availability, and activation issues. Requires enterprise account management, people leadership, technical product experience, regular regional travel, and onsite work five days per week.

Leads the Asia-Pacific and Oceania enterprise reseller customer success organization, managing customer success staff and driving revenue, retention, renewals, and expansion. Owns regional forecasts, customer relationships, escalations, and operational barriers involving billing, regulation, capacity, logistics, activation, and product availability. Partners with Sales, Finance, Engineering, Operations, Support, and Logistics while coaching a geographically distributed team and supporting key commercial opportunities.

Leads the EMEA enterprise reseller customer success organization, managing Customer Success Managers and specialists while growing existing revenue, retention, and expansion. The role owns regional forecasts, customer relationships, escalations, and commercial opportunities across diverse markets. It requires coordinating with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to resolve billing, regulatory, payment, capacity, and logistics barriers. The manager coaches the team while directly handling strategic customers and opportunities.

Lead and develop an EMEA customer success team managing enterprise reseller accounts. Drive revenue expansion, retention, forecasting, and commercial growth while resolving billing, tax, regulatory, logistics, payment, capacity, and activation issues. Partner cross-functionally with sales, finance, engineering, operations, support, and logistics to scale solutions across diverse markets. Maintain executive customer relationships, coach team performance, and oversee key opportunities, renewals, escalations, and regional risks.

Leads and develops a distributed EMEA customer success team managing enterprise resellers. Owns revenue growth, retention, expansion, forecasting, customer escalations, and commercial performance across varied markets. Partners with Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to resolve billing, regulatory, payment, capacity, activation, and logistics challenges. Maintains executive customer relationships and creates scalable regional solutions while coaching the team and supporting key opportunities.

Manage strategic customer and partner accounts in lead generation and performance marketing. Drive platform adoption, ROI, renewals, upsells, and customer retention through success planning, analytics, training, and cross-functional collaboration. Advise clients on lead quality, distribution, consent, compliance, and conversion optimization while maintaining executive relationships and forecasting account growth. Travel up to 25% and mentor other customer success managers.

Leads a team of 5–8 Client Success Managers across the Middle East and Africa. Oversees customer retention, service renewals, account expansion, product utilization, customer satisfaction, KPI reporting, coaching, training, and process improvement. Partners cross-functionally with internal teams, supports strategic customer account planning, escalates concerns, and ensures the team meets deployment demands and organizational goals.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Manages B2B customer relationships and account success by driving product adoption, engagement, retention, renewals, and growth. Develops onboarding, education, and automated engagement programs; monitors account health; provides training and support; configures alerts and dashboards; identifies upsell opportunities; and partners with internal teams to optimize customer outcomes and account strategies.

Build trusted relationships with high-value education accounts across BeNeLux and Central Europe. Align stakeholders on goals, recommend tailored solutions, drive product adoption and revenue retention, collaborate with sales on growth, gather feedback for product and engineering teams, and contribute to cross-functional customer experience initiatives.

The Senior Customer Success Manager manages enterprise client partnerships, drives adoption and value from PointClickCare solutions, and engages executive stakeholders. Responsibilities include developing customer success plans, providing strategic guidance, monitoring customer health, mitigating churn, managing escalations, and creating recovery plans for at-risk accounts. The role requires strong communication, relationship management, data analysis, CRM proficiency, and the ability to work independently in a remote environment with travel to client locations.