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Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.

Supports Customer Success Managers by tracking certification reports, filing client records, maintaining HubSpot, NetSuite, SharePoint, and spreadsheet data, preparing recertification lists, drafting client communications, and handling routine customer requests. The role is hybrid in Virginia Beach and offers a progression toward managing customer accounts independently.

Own executive dashboards, scorecards, health frameworks, and reporting infrastructure for Customer Success leadership. Analyze post-sales metrics, account prioritization, customer health signals, cohorts, and portfolio trends. Validate predictive models and scoring outputs, investigate data quality issues, and connect customer value data with product feedback. Query and clean data across Snowflake, Salesforce, and Gong while partnering with Product, Data Engineering, and Data Operations.

Manage relationships with organization leaders across an assigned eGaming market. Develop and implement promotional schedules, strategies, and engagement offers while coordinating with sales and eGaming teams. Serve as the primary organizational contact, support new deployments, manage budgets and timelines, ensure promotional compliance, resolve issues, and identify deployment opportunities. The role also contributes to process improvement and customer satisfaction.

Own a portfolio of clients as their strategic marketing partner, guiding performance strategy, leading business reviews, translating analytics into recommendations, and coordinating internal SEO, paid media, creative, development, and analytics teams. Monitor budgets, lead flow, account health, and ROI while identifying risks and growth opportunities. Support retention, renewals, referrals, upsells, and cross-sells through strong communication, organization, and relationship management.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.

Manages client relationships as a trusted advisor, leading meetings, onboarding, implementations, issue resolution, and account growth. Collaborates with internal teams to deliver successful client outcomes, supports reporting and financial reconciliation, monitors account health, and guides clients through product and operational changes. Requires strong analytical, communication, organizational, and problem-solving skills, along with experience serving clients in regulated or public-sector environments. Travel of 30–50% is required.

Manage a portfolio of hospitality properties as a performance and profit advisor. Build relationships with hotel leaders and program champions, analyze IN-Gauge data, drive platform adoption, lead business reviews, identify churn risks and expansion opportunities, and recommend actions to improve frontline execution, revenue, retention, and customer value. The role requires hands-on hotel operations experience, strong communication and analytical skills, commercial understanding, and travel up to 20%.

Provides inbound and outbound customer support for automotive finance inquiries, applications, refinances, and vehicle purchases. Answers calls, documents customer and account activity, completes applications by phone or digital communication, routes escalations to appropriate departments, and addresses compliance-related concerns. The role requires meeting service metrics while using multiple systems, email, phone, and text. This is a fully remote position requiring a personal Windows-capable computer, reliable wired internet, and customer service or related experience.

Own a blended portfolio of client success and outsourced sales development programs. Manage client relationships, align program strategy, coordinate cross-functional delivery, oversee timelines and budgets, coach SDR teams, develop sales enablement resources, monitor CRM reporting and dashboards, present business reviews, and drive retention, renewals, upsells, and cross-sells.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage high-value Salesforce customers as a trusted advisor, driving adoption, business value, renewals, expansion, and customer satisfaction. Coordinate Signature deliverables, align technical and business stakeholders, monitor platform health, manage risks and incidents, conduct quarterly reviews, and guide cloud modernization. The role requires expertise in enterprise cloud data platforms, integration, governance, MDM, data quality, APIs, licensing models, and customer success strategy, along with AI literacy and strong executive communication skills.

Manage a portfolio of digital-touch customers, driving product adoption, value realization, retention, expansion, and advocacy. Monitor customer health, utilization, satisfaction, churn, and growth metrics through data and dashboards. Guide customers through self-service journeys, deliver webinars and educational content, identify upsell opportunities, provide feedback on automations, and collaborate with marketing and internal stakeholders. The role requires strong French and English communication skills and prior sales or customer success experience.

Lead a team of Customer Success Account Managers overseeing enterprise portfolios, customer outcomes, cloud adoption, AI transformation, and business performance. Build executive relationships, coordinate cross-functional Microsoft and partner teams, establish operating rhythms, manage risks, and drive accountability. Develop organizational capability through coaching, succession planning, talent development, and inclusive leadership while improving customer engagement, value realization, and execution quality.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Partner with Ashby’s largest enterprise customers to drive adoption, health, and long-term value. Own ~20 strategic accounts (> $2M ARR), configure product solutions, deliver trainings, build multi-threaded relationships, use data to spot risks, and collaborate cross-functionally to improve customer outcomes and scale playbooks.

Manage and grow a UK-wide portfolio of corporate and individual payments clients. Build trusted relationships, understand client objectives, recommend tailored banking and payments solutions, negotiate commercial terms, monitor satisfaction and revenue, and manage financial, legal, and operational risks. The role requires strong payments knowledge, strategic relationship management, influencing, negotiation, and collaboration across functions, with regular UK travel.

Manages the overall health, retention, growth, and daily relationships of client accounts. Coordinates onboarding, lead follow-up, pricing programs, inventory, returns, escalations, task management, deployments, and operational reviews. Supports account executives by handling client-facing activities, maintaining account documentation and procedures, driving adoption of digital platforms, and coordinating internal teams to ensure accurate, timely, high-quality service delivery.

Supports existing customers throughout the lifecycle by managing high-volume phone and email communications, conducting product health checks, addressing concerns, documenting feedback, tracking satisfaction metrics, and promoting product adoption. Requires strong customer service, sales goal achievement, product learning, problem-solving, process adherence, CRM usage, and bilingual English-Spanish communication. The role is full-time and may be performed from home.

Leads complex quantitative and qualitative research programs from study design through delivery. Manages timelines, budgets, fieldwork, data quality, analysis, client communication, executive presentations, and strategic recommendations. Interprets complex datasets using SPSS and related tools, translates findings into actionable business insights, and serves as the primary client contact. Mentors junior researchers, manages multiple projects, and applies AI tools responsibly to improve research workflows and deliverable quality.

Leads a team of Customer Success Managers supporting enterprise restaurant brands. Oversees merchant operational health, customer retention, product adoption, and expansion. Partners with account management and cross-functional teams to identify performance issues, develop solutions, and drive upselling and cross-selling revenue. Builds senior stakeholder relationships, analyzes metrics, presents recommendations, and executes strategic growth plans.

Manage customer onboarding, account administration, data maintenance, platform adoption, training, and relationship-building for B2B SaaS customers. Monitor usage and performance data, identify adoption risks, support renewals and expansion opportunities, troubleshoot common issues, coordinate escalations, configure supply chain workflows, and relay customer feedback to Product. The role also contributes to playbooks, enablement materials, and process improvements in a hybrid Ho Chi Minh City environment.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.