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Graduate Programme Customer Success coordinators own client portfolios, manage onboarding, drive product adoption and retention, prepare insight decks, run training, identify and mitigate renewal risks, build strong client relationships, and collaborate cross-functionally while leveraging data (Excel) and generative AI tools to increase efficiency.

Lead strategic relationships with enterprise customers to drive adoption, value realization, retention and growth. Build executive relationships, create success plans, run Executive Business Reviews, identify expansion opportunities, and coordinate cross-functional teams to resolve escalations and deliver CX outcomes. Coach other CSMs and promote advocacy and executive engagement.

The Customer Success Specialist manages relationships, monitors customer engagement, resolves issues, and collaborates with teams to enhance customer satisfaction and retention.

Lead Client Success for an Intelligence Community account, overseeing delivery of classified and unclassified contracts, building executive IC relationships, driving mission outcomes, growing the account, ensuring contract compliance, and mentoring a cleared delivery team to deploy capabilities from concept to operational use.

Serve as primary customer support contact via phone, email, and ticketing. Triage and troubleshoot issues, provide step-by-step guidance, document cases, escalate complex problems, follow up for resolution, identify trends, and contribute to process and documentation improvements.

Manage and grow relationships with an assigned client portfolio, engage clients virtually to understand priorities, recommend programs to maximize value and retention, and collaborate internally to ensure clients realize ROI from Gartner services.

Lead and grow global Customer Success teams across Americas and Japan/APAC, partner with Sales and Services to drive adoption, retention, expansion, and KPIs; manage enterprise accounts and executive relationships; forecast revenue/health and shape CS strategy and culture.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Manage a portfolio of real estate agents as their day-to-day contact: onboard and train agents on Compass tools, support marketing requests, drive product adoption, coordinate onboarding and office projects, provide front-desk and office management support, and collaborate cross-functionally to resolve agent needs and improve experience.

Manage a large portfolio of public sector SaaS accounts, driving onboarding, adoption, renewals, retention, and upsell. Act as trusted advisor, identify churn risks, coordinate cross-functional issue resolution, and maintain account intelligence in Salesforce to deliver measurable customer outcomes.

Manage end-to-end customer lifecycle for enterprise treasury clients, driving adoption, retention, and value realization of Ripple Treasury solutions. Build trusted advisor relationships with finance and treasury leaders, co-create success plans, scale lifecycle engagements, track health and outcomes, and advocate customer needs across Product, Engineering, Sales, and Support to enable expansion and renewals.

Manage enterprise treasury customers to ensure adoption, retention, and value realization of Ripple Treasury solutions. Build executive relationships, co-create success plans, drive onboarding and expansion, automate lifecycle engagements, track health and outcomes, and coordinate cross-functional teams to resolve issues and deliver measurable financial results.

Serve as a strategic liaison and trusted advisor for Microsoft enterprise clients, driving adoption, value realization, and portfolio growth. Provide executive-level Microsoft guidance, advise on roadmaps and licensing, align cloud adoption with CAF/WAF, manage account health, and coordinate across sales, delivery, and engineering teams to ensure client success.

Manage post-implementation customer journeys for a portfolio of B2B SaaS accounts, driving adoption, retention (GRR), expansion (NRR/ARR) and measurable ROI. Monitor customer health, lead QBRs, navigate stakeholder environments, facilitate adoption workshops and change management, identify expansion opportunities, collaborate cross-functionally, and automate workflows using AI tools and playbooks to scale success.

Serve as primary customer contact during operations and maintenance, streamline administrative and operational processes, drive customer experience improvements, support executive services and contract renewals, coordinate cross-functional initiatives, manage invoicing and audits, and resolve complex customer issues while monitoring performance and reporting to leadership.

Manage post-sales relationships with enterprise clients to drive adoption, retention, and value realization. Monitor customer health and NPS, execute Value Realization Plans, identify upsell opportunities, lead cross-functional initiatives, provide executive-level insights, and act as trusted advisor to prevent churn and expand business.

Manage SMB customer relationships to drive adoption, realize business value, and secure renewals. Advise on platform architecture and governance, translate objectives into Salesforce solutions, run business value reviews with executives, coordinate cross-functional issue resolution, and lead renewal risk mitigation and expansion strategies.

Serve as trusted advisor overseeing implementation and adoption of technology solutions. Manage client relationships, stakeholder communication, issue tracking, status reporting, and cross-functional coordination to ensure successful delivery and client value realization.

Own adoption and value realization for 40+ mid-market legal and in-house customers. Lead implementations, training, enablement, and playbook creation; monitor health metrics to drive renewals and expansion. Act as trusted advisor, gather product feedback, and scale 1:many success programs.

Own post-sale customer lifecycle with OEM and supplier engineering teams: drive adoption, retention, expansion, benchmarking insights, technical enablement, renewals, and cross-functional escalation to ensure program success.

Manage enterprise banking accounts to ensure customer adoption, retention, and measurable business outcomes using Verint solutions. Drive renewals and upsells, build executive relationships, coordinate cross-functional resources, set success metrics, deliver program reviews and reporting, and ensure customers realize continuous value from deployed solutions.

Own onboarding, migration, and expansion for early customers. Build workflows, automations, and integrations in-product, drive adoption across teams, revive underused accounts, and grow usage-driven revenue while partnering with sales, product, and engineering to scale the customer success function.

Manage post-sale client relationships for SMB through Enterprise real estate accounts: onboard, drive adoption, monitor usage, forecast renewals, prevent churn, identify expansion, deliver consultative engagements, and liaise with Product, Engineering, and Sales.

Own post-sale relationships for SMB to Enterprise real estate clients: onboard, drive adoption, monitor usage, forecast renewals, prevent churn, and identify expansions. Deliver consultative engagements, train users, capture product feedback for Product/Engineering, and partner with Sales on upsell and retention strategies.

Manage Enterprise customers to drive activation, adoption, retention and expansion. Provide product training, monitor usage and customer health, mitigate risk, negotiate renewals, deliver account reviews, and collaborate cross-functionally to improve customer experience and inform product and content development.