Mission
Ensure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands-on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology-driven teams, delivering both strategic guidance and day-to-day operational support.
Customer Engagement & Value Delivery
- Act as a day-to-day interface with engineering, program, and procurement teams at key Clients
- Support ad-hoc technical requests, benchmarking questions, and study needs in real-time
- Deliver office hours, trainings, onsite workshops, and technical deep dives to drive adoption
- Maintain continuous visibility into customer roadmap, priorities, and program milestones
- Act as a bridge between customer teams and A2MAC1 global experts (Costing & Insights, Product, Engineering, Production)
Customer Growth & Expansion
- Drive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilots
- Monitor account health with data and analytics to proactively manage risks and opportunities
- Lead technical and business reviews to support renewals with targeted, lifecycle-based deliverables
- Execute cross-functional escalation and mitigation strategies to protect retention and ensure success
Benchmarking & Competitive Insights
- Act as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoption
- Deliver benchmarking insights and competitive trends to support engineering and leadership decisions
- Translate A2MAC1 data into actionable, program-aligned recommendations
- Capture customer feedback and market insights to inform product strategy
Retention & Customer Health Management
- Monitor customer health, adoption trends, and engagement metrics
- Identify risks and execute mitigation strategies
- Develop account success plans aligned to customer objectives
- Lead renewal readiness reviews and retention initiatives
- Coordinate executive escalations and recovery plans where needed
Professional Development & Expertise
- Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
- Stay current on emerging technologies, competitive intelligence, and industry trends
- Complete required certifications in product platforms, analytics tools, and customer success methodologies
Requirements
Educational Requirements
- Required: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.
- Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree
- Preferred: Master’s degree in business administration, Master’s in Engineering, Engineering Management, Data Analytics
Professional Requirements
- Experience working with or at: OEM engineering teams / tech-driven automotive companies
- 5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer-facing technical role
- Demonstrated ability to engage and influence stakeholders from engineering teams through executive leadership.
- Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions.
- Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long-term account growth.
Skills & Abilities
- Ability to travel 30–50% to customer sites, industry events, and internal meetings.
- Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teams
- Proficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narratives
- Excellent communication, stakeholder management, and problem-solving skills, with a proactive, insight-driven, and customer-embedded consulting mindset
- Adaptability to operate effectively in fast-moving, ambiguous, and innovation-driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional development
Benefits
- PTO
- PAID COMPANY HOLIDAYS
- 401(K) + EMPLOYER MATCH
- MEDICAL, DENTAL, VISION INSURANCE
- LIFE INSURANCE
- DISABILITY INSURANCE
- TUITION REIMBURSEMENT
- FSA
Skills Required
- Bachelor's degree in Engineering, Information Systems, Computer Science, Data Analytics, or related field (or equivalent experience)
- Master's degree in Business/Engineering/Engineering Management/Data Analytics
- 5+ years experience in automotive engineering, program management, benchmarking, cost engineering, customer success, or technical consulting
- Experience working with or at OEM engineering teams or tech-driven automotive companies
- Hands-on experience with competitive benchmarking, teardown data, cost analysis, or vehicle architecture studies
- Proficiency with CRM platforms, analytics tools, and benchmarking methodologies
- Demonstrated ability to engage and influence stakeholders from engineering to executive leadership
- Proven success driving customer retention, expansion, and renewals
- Ability to travel 30-50% for customer sites, events, and internal meetings
- Complete required certifications in product platforms, analytics tools, and customer success methodologies
What We Do
A2MAC1 is the world leading provider of competitive technical benchmarking solutions across the automotive industry and beyond. It is a pioneer in the analysis and transformation of data into value, and a source of mission-critical insights into the market. With over 600 employees worldwide (Austria, Canada, China, France, Germany, India, Japan, Korea, Mexico, Thailand, Turkey, the United Kingdom, and the United States), the group’s offering is used daily by nearly 650,000 professionals from the entire automotive value chain and beyond (transportation, agriculture, appliances, etc.) for 25 years. Its unique, easy-to-use, 3D proprietary technology platform helps manufacturers optimize the design and materials of their products throughout their life cycle, with a constant focus on innovation and cost and value optimization.
