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As a Junior Customer Success Manager, you'll manage customer relationships, drive API adoption, resolve issues, and identify upsell opportunities.

Manage a portfolio of SMB and Mid-Market EMEA customers through onboarding, adoption, renewal, and expansion. Drive product and AI feature adoption, monitor customer health, identify AI use cases, and collaborate with Sales, Support, Product, and Engineering. Maintain CRM hygiene, account plans, and renewal forecasts while advocating customer feedback to influence product improvements.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Serve as the strategic account owner to drive value realization, adoption, renewals, and growth for biopharma customers. Build executive relationships, align on success criteria, partner with Implementation, Delivery, and Product, lead customer meetings, advocate customer priorities, monitor account health, and apply commercial data insights to support strategic recommendations.

Manage partner onboarding, drive product adoption, monitor usage and health via dashboards, run enablement and training, escalate risks, provide voice-of-customer feedback, and improve lifecycle playbooks to maximize retention and value.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

Lead the Americas Customer Success organization, managing Team Leads/Managers to drive retention, expansion, product adoption, and customer value. Ensure proactive adoption, success-plan execution, executive engagement, and close partnership with Sales, Technical Delivery, Product, and Support. Build leadership bench, coach on cybersecurity adoption and executive storytelling, and influence renewal and expansion outcomes.

Provide exceptional customer support to UK small-business customers via inbound calls, web chat and email; convert inbound prospects using sales skills; assist customers with loan applications and deliver efficient, empathetic service while collaborating with the team and suggesting process improvements.

Lead the regional Customer Success organisation for SBD, overseeing Professional Services, CSM, support and renewals. Drive customer-centric strategy, partner with Product/Engineering/Sales, implement AI/digital-enabled support, scale teams across regions, and deliver retention, expansion, and operational efficiency metrics (GRR, NRR, CSAT, TTV, NPS).

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Own post-sale journey for enterprise robotic deployments: onboard, drive adoption, measure ROI and health scores, run QBRs, manage escalations, coordinate with Engineering/Field teams, travel to sites, and rebuild Customer Success playbooks.

Lead Customer Success to own onboarding, vendor-managed delivery, and client-portal support. Build scalable playbooks, manage vendor SLAs and performance, drive client advocacy and escalation, ensure compliance integration, and mentor teams to deliver high retention, fast time-to-live, and high client satisfaction.

Manage assigned restaurant clients to drive adoption of TabSquare's AI-powered solutions, build stakeholder relationships, monitor usage, perform business reviews, reduce churn, identify growth opportunities, and coordinate cross-functional teams to resolve issues.

Own complex, high-value VIP customer issues end-to-end, investigate transaction and access problems, coordinate with OTC/Engineering/Finance, supervise contractor support agents, coach for quality, monitor VIP activity, and report trends to improve VIP experience.

Lead and develop a bilingual (French/English) client success team for channel partnerships, drive revenue, retention and partner experience, coach team members through complex renewals and escalations, run strategic partner engagements, improve workflows, and collaborate cross-functionally with Business Development, Marketing, Data, Finance and Operations.

Graduate Programme Customer Success coordinators own client portfolios, manage onboarding, drive product adoption and retention, prepare insight decks, run training, identify and mitigate renewal risks, build strong client relationships, and collaborate cross-functionally while leveraging data (Excel) and generative AI tools to increase efficiency.

Lead strategic relationships with enterprise customers to drive adoption, value realization, retention and growth. Build executive relationships, create success plans, run Executive Business Reviews, identify expansion opportunities, and coordinate cross-functional teams to resolve escalations and deliver CX outcomes. Coach other CSMs and promote advocacy and executive engagement.

Lead Client Success for an Intelligence Community account, overseeing delivery of classified and unclassified contracts, building executive IC relationships, driving mission outcomes, growing the account, ensuring contract compliance, and mentoring a cleared delivery team to deploy capabilities from concept to operational use.

The Customer Success Specialist manages relationships, monitors customer engagement, resolves issues, and collaborates with teams to enhance customer satisfaction and retention.

Serve as primary customer support contact via phone, email, and ticketing. Triage and troubleshoot issues, provide step-by-step guidance, document cases, escalate complex problems, follow up for resolution, identify trends, and contribute to process and documentation improvements.

Manage and grow relationships with an assigned client portfolio, engage clients virtually to understand priorities, recommend programs to maximize value and retention, and collaborate internally to ensure clients realize ROI from Gartner services.

Lead and grow global Customer Success teams across Americas and Japan/APAC, partner with Sales and Services to drive adoption, retention, expansion, and KPIs; manage enterprise accounts and executive relationships; forecast revenue/health and shape CS strategy and culture.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Manage a portfolio of real estate agents as their day-to-day contact: onboard and train agents on Compass tools, support marketing requests, drive product adoption, coordinate onboarding and office projects, provide front-desk and office management support, and collaborate cross-functionally to resolve agent needs and improve experience.

Manage a large portfolio of public sector SaaS accounts, driving onboarding, adoption, renewals, retention, and upsell. Act as trusted advisor, identify churn risks, coordinate cross-functional issue resolution, and maintain account intelligence in Salesforce to deliver measurable customer outcomes.