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Manage a portfolio of MSP accounts through onboarding, adoption, renewal, and expansion. Use health scores, usage data, and AI insights to prioritize outreach, mitigate churn risk, run business reviews, and drive upsell in partnership with Sales. Pilot AI-enabled workflows and help build CS playbooks.

The AI Customer Success Manager will manage the customer journey, driving onboarding, customer engagement, product expertise, and account growth while building the Customer Success function from inception.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Manage named APAC accounts to drive retention, satisfaction, and revenue growth through consultative solutioning. Collaborate with Sales, Product, Operations, and Engineering to identify upsell opportunities, influence product roadmap, and deliver outcomes that meet customers' talent and business objectives.

As an Enterprise Account Manager, you will manage enterprise accounts, drive AI adoption, build relationships, and strategize customer expansion and retention. You will also work cross-functionally and utilize automation tools to enhance your performance.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.

Lead and grow a 5-person Customer Success team to drive activation, time-to-value, retention, and net revenue retention. Build onboarding, in-product guidance, health scoring, and AI-assisted automation. Align with Sales for expansion, feed product insights, run KPIs and forecasts, and manage executive customer relationships.

Lead post-sale customer lifecycle to maximize retention, adoption, and lifetime value. Build and scale Customer Success and Retention teams, implement health scoring, drive onboarding and activation, reduce churn, identify expansion opportunities, and partner with Sales, Product, and Marketing to deliver measurable customer outcomes.

The Senior Customer Success Manager will manage post-sale journeys for 4-6 accounts, ensuring customer success, resolving issues, and driving retention through engagement and proactive support.

Own post-sale growth for a portfolio of large enterprise accounts. Build executive relationships, run whitespace analysis, design growth programs, drive internal marketing events, surface qualified expansion opportunities, run product demos and light prototyping, and provide field insights to Product, Engineering, and GTM leadership to expand Retool adoption and measurable business value.

Lead Customer Impact from pilot to global rollout for enterprise manufacturing clients. Manage cross-functional project delivery, integrations, stakeholder relationships, and scale the Customer Impact team while shaping business and product strategy.

The Family Success Specialist will enhance customer satisfaction and loyalty, manage student journeys, and optimize communication and operational processes.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Lead customer success for a portfolio of corporate lending customers, driving adoption, retention, renewals, and value realization. Develop success plans, monitor customer health, manage escalations, support cloud/SaaS migrations, run executive reviews, partner with Sales/Product/Services, and provide customer insights to influence product strategy and growth.

Technical client-success owner for enterprise voice-AI accounts: triage ASR/LLM/TTS/telephony issues, write and iterate prompts, build analytics and dashboards (SQL/Excel), work with PMs/engineers to productize repeat fixes, and manage end-to-end engineering relationships with clients.

Serve as clients' primary point of contact to understand needs, recommend Apptopia products, reduce churn, drive retention and growth, and relay product feedback to shape roadmap.

Manage customer relationships for a mobile data SaaS product, drive retention and growth, recommend new products, gather client feedback to shape product, and mitigate churn through strategic account management.

Manage a portfolio of Enterprise customers across Europe and APAC to drive retention and growth. Lead onboarding, act as trusted advisor, analyze metrics and NPS to anticipate risks, collaborate cross-functionally for renewals and expansion, and drive product adoption and customer advocacy.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Customer Success Specialist ensures customers maximize value from their subscriptions through proactive engagement, account management, and driving product adoption, while supporting a collaborative team environment.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

Own end-to-end onboarding and ongoing success for Midmarket and Enterprise accounts. Build multi-threaded relationships, monitor account health, execute retention and upsell strategies, lead renewals, escalate and resolve critical issues, translate client feedback to product, and contribute to CS playbooks and client-facing content to drive adoption and Net Revenue Retention.

Serve as the primary customer contact to drive retention, adoption, and growth. Build relationships, map customer goals, deliver technical guidance and tailored solutions, manage renewals, collaborate cross-functionally, and represent Nayax at events and trainings.

As a Customer Success Manager, you'll manage customer relationships, drive retention, and support clients using the Leapsome platform, focusing on adoption and growth strategies.

The Head of Customer Success Journey will oversee the post-purchase experience, leading a team to optimize conversion rates through strategic engagement and effective communication. Responsibilities include funnel optimization, team leadership, and data-driven decision-making to enhance customer interactions and maximize revenue generation.