Customer Success Manager

Posted 2 Days Ago
Be an Early Applicant
Boston, MA, USA
In-Office
Mid level
Big Data • Mobile • Software • Analytics • Business Intelligence
The Role
Manage customer relationships for a mobile data SaaS product, drive retention and growth, recommend new products, gather client feedback to shape product, and mitigate churn through strategic account management.
Summary Generated by Built In
Company Description

Will You Like Us?  Will We Like You?


Apptopia is a mobile data company.  We sell a SaaS product to help drive better, data-driven decision making for any & all mobile stakeholder (i.e. brands, publishers, ad networks, investors, etc.).


Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move faster and are way more efficient than your average organization. As a 50-person company, we consistently go to battle with competitors who are 10x our size and have 30x the funding as us. We win because we are innovative, we build great product fast, and we work directly with our clients to address their needs head on.


We are looking for candidates who are hungry, passionate, and flourish in autonomous / fast paced environments.


Job Description

As a CSM, your goal will be to thoroughly understand your clients’ needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers.  Furthermore, you will be responsible for retention and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.


This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients’ feedback and demands coming from the market place.

Qualifications

o   Bachelor’s degree with experience in a customer-facing role that required communication via email/phone

o   Self-starter approach to work, with an eagerness to take responsibility and consistently exceed objectives

o   Able to analyze issues and develop a clear action plan

o   Able to thrive and be flexible in a rapidly changing start-up environment

o   Comfort with technology and the ability to discuss basic web and mobile technologies with clients



Advanced Skills

o   Any previous sales experience

o   Basic understanding of API functionality

o   Familiar with user acquisition strategies

o   Understanding of mobile apps and app stores

o   Experience interacting with international customers



Personality Type

o   Highly Motivated

o   Self-Starter

o   Intellectually Curious

o   Personable

o   Tactful


Additional Information

To Apply: Submit your portfolio along with a cover letter explaining why you are a perfect fit for Apptopia

Skills Required

  • Bachelor's degree with experience in a customer-facing role that required communication via email/phone
  • Self-starter approach to work, with an eagerness to take responsibility and consistently exceed objectives
  • Able to analyze issues and develop a clear action plan
  • Able to thrive and be flexible in a rapidly changing start-up environment
  • Comfort with technology and the ability to discuss basic web and mobile technologies with clients
  • Previous sales experience
  • Basic understanding of API functionality
  • Familiar with user acquisition strategies
  • Understanding of mobile apps and app stores
  • Experience interacting with international customers
  • Personable and tactful communication style
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The Company
HQ: Boston, MA
103 Employees
Year Founded: 2011

What We Do

Proud to be recognized by Forbes as one of America's Best Startup Employers of 2021! Apptopia is the leader in real-time competitive intelligence. Brands and financial firms use our platform to generate insights across mobile apps and connected devices. Powered by machine learning technology, we collect and analyze billions of complex data points to surface critical business signals. Leading brands including Visa, Target, and Microsoft rely on Apptopia to better understand consumer behavior and intent across app-based devices to gain a competitive advantage. Financial analysts access our data analytics via the Bloomberg Terminal to generate revenue estimates, monitor consumer engagement across devices, and gain insight into competitive positioning.

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