Top Tech Jobs & Startup Jobs

Own inbound support and customer relationships for an AI automation platform: troubleshoot complex integrations, onboard and train customers, feed product insights to engineering, build AI-augmented support workflows, improve internal tooling, and create self-serve documentation to reduce support volume.

Support and retain existing customers through high-volume phone and email outreach, conduct recurring health checks, document feedback, resolve concerns, use CRM and MS Office, follow processes and call scripts, and collaborate with teams to improve customer satisfaction and product adoption.

Guide new clients through onboarding from contract to first two payrolls in Darwin. Build and validate payroll setup, audit data for compliance, train clients on myHR functionality, coordinate benefits setup, partner with Sales and operations, and hand off to long-term service team.

Manage post-delivery customer relationships for maritime satcom and managed IT services: onboard customers, monitor health and SLAs, own escalations, run QBRs, drive adoption, surface feedback to product, and identify upsell opportunities while coordinating across Sales, Support, Managed IT and Product teams.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.

Lead end-to-end implementations and onboarding for Pave's compensation platform, manage 30–40 customers, handle integrations, data migration, and configurations, provide strategic compensation advice, project-manage cross-functional work, and surface customer needs to Product and Engineering.

Manage a high-volume SMB book (50+ accounts) using low-touch, scalable programs to drive adoption, retention, renewals, and expansion. Own onboarding, training, scalable enablement content, automated activation flows, and cross-functional feedback to improve product and segment-level outcomes.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, track account health and requirements, produce status reports and documentation, coordinate cross-functional teams, oversee QA metrics and testing, review SLAs/contracts, drive continuous improvement, manage strategic projects, and provide executive-level presentations and 24/7 support as needed.

Own and build the post-sales operating system: reporting, CS platform implementation and administration, health scoring, CSAT/NPS programs, data governance, customer communications, renewal operations, and automation. Partner cross-functionally to create a single source of truth and operational cadence that drives retention, renewals, and scalable delivery.

Support Customer Success Managers by coordinating customer scheduling, drafting executive-ready follow-ups, maintaining HubSpot data hygiene, monitoring usage/health trends, preparing customer materials, assisting renewals and onboarding logistics, and surfacing product feedback to improve retention and adoption.

Own a portfolio of enterprise accounts to drive adoption, retention, and expansion of the Workato platform. Build executive relationships, create joint success plans, track customer outcomes, lead governance and deployment best practices, escalate and resolve issues, run adoption programs (hackathons/bootcamps), contribute to CS playbooks, and support sales-driven expansion and AI roadmaps.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Own onboarding and training for SurePass customers, manage implementations, provide Tier 1/2 support, create training materials, coordinate hardware deployments, and drive account growth and renewals through proactive customer engagement.

Lead onboarding, training, and adoption for enterprise B2B SaaS customers; act as primary customer contact and trusted advisor; drive renewals, expansion, and retention; coordinate cross-functional teams, conduct QBRs, monitor account health, and mentor CSM team members. Travel to customers as required.

Own technical success for assigned accounts: onboard customers, configure backup policies, run recovery simulations, conduct DRMM assessments, deliver resilience reports, detect churn risk, build TCO/business cases, engage executive stakeholders, and drive adoption, migrations, and expansion across the Veeam Data Platform.

Manage post-sale services for retail clients using the companys IoT and SaaS platform. Build and maintain client relationships, monitor and ensure SLA/SLR compliance, coordinate internal teams, lead client steering meetings, manage service-impacting events, propose service improvements and participate in contract setup and renewals alongside sales and pre-sales.

Post-sales technical expert who drives adoption and measurable outcomes for GenAI applications. Guides onboarding, monitors usage and health, delivers technical enablement, troubleshoots code/logs, advocates product feedback to engineering, and aligns use-case learning with business goals to increase consumption and reduce churn.

Manage customer portfolios and ensure long-term retention by onboarding, training, and supporting customers; coordinate multi-sensor tasking and orders across providers; develop success plans, identify growth and renewal opportunities, run health checks, and improve internal customer success processes.

Manage ~50 DACH SMB customers end-to-end: onboard, monitor health, drive renewals, identify upsell, and relay feedback to Product and Support to improve retention.

Support Sales teams with quoting and customer operations for German-speaking clients: manage requests, communicate service updates, resolve queries and escalations, assist process improvements, and contribute to team initiatives to ensure a smooth customer experience.

Advise customers on the technical health and adoption of Splunk Enterprise and Cloud environments. Provide onboarding, enablement, workshops, and diagnostic health checks. Monitor incidents, manage escalations with internal teams, recommend optimizations and upgrades, and translate customer needs into actionable insights. Participate in QBRs to review service levels, usage metrics, and performance.

Manage SEO and digital marketing client relationships, translate goals into strategies, coordinate cross-functional teams, monitor campaign performance, present reports, resolve issues, drive satisfaction and retention, identify upsell opportunities, and lead/mentor account teams.

Design, develop, and maintain ServiceNow Customer Service Management solutions including Case Management, Customer Service Workspace, Service Portal, and integrations. Build automation, implement CSM capabilities (entitlements, contracts, case routing), perform code reviews, troubleshoot issues, support upgrades/releases, and collaborate with stakeholders and architects while mentoring junior developers and participating in Agile delivery.

Lead and orchestrate the Signature Success experience for enterprise Salesforce customers from onboarding through renewal. Build trusted customer relationships, align business and technical stakeholders, drive success metrics, manage escalations and red accounts, and partner internally to ensure value delivery and expansion.

Manage customer experience projects with the parent company to improve service quality and satisfaction, optimize customer journeys, identify upsell/cross-sell opportunities to grow revenue, analyze feedback and revenue data, report KPIs, and train/coach customer service teams while coordinating cross-departmentally.