Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
***This role is a remote role open to candidates currently residing in Poland***
We’re looking for a Lead Customer Success Manager to assist our customers in their use of Syndigo’s product offering & to ensure ongoing success for our rapidly growing B2B SaaS company. This role is great for a person who’s looking to build a successful career in Customer Success domain, data management domains & work with a global team.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Lead the onboarding, training, and education of new customers to ensure successful adoption of Syndigo's products and services, while providing ongoing frontline support and guidance throughout the customer lifecycle.
- Serve as the primary point of contact and trusted advisor for assigned customers, acting as their advocate within Syndigo and managing customer escalations to ensure timely resolution.
- Build and maintain strong relationships with customer stakeholders, partners, and executive sponsors (Director and CxO level) to drive long-term customer success, retention, and strategic partnerships.
- Coordinate and lead cross-functional teams across multiple locations, cultures, and disciplines
- Conduct regular Quarterly Business Reviews (QBRs) and other business review meetings to assess customer health, product adoption, progress toward business objectives, and opportunities for continuous improvement.
- Monitor customer success metrics, product adoption, renewals, and overall account health to proactively identify risks, drive retention strategies, and support successful renewals.
- Utilize internal governance processes, escalation frameworks, and cross-functional collaboration to resolve customer issues and achieve successful business outcomes.
- Identify opportunities to expand customer value through account growth, cross-selling, and upselling, partnering with management to optimize customer success processes, usage reporting, and engagement strategies.
- Collaborate closely with Sales, Professional Services, Product Management, Support, and other internal teams to ensure customer objectives are achieved and business outcomes are delivered.
- Provide guidance, mentorship, and subject matter expertise to internal team members on renewals, customer health, Quarterly Business Reviews (QBRs), risk management, and customer success best practices.
- Lead customer advocacy initiatives by facilitating customer participation in marketing events, speaking engagements, customer references, case studies, and testimonials.
- Effectively manage customer renewal negotiations, resolve conflicts, and address customer concerns while maintaining strong, long-term relationships.
- Travel as required to meet with customers, partners, and internal teams.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 8+ years of experience in a B2B Saas environment as a Customer Success Manager, Implementation Manager/Engineer, Account Manager, or similar customer-facing role supporting global customers
- Excellent verbal, written, and interpersonal communication skills in English required, French is a plus
- Demonstrated success managing stakeholder expectations, timelines, and customer commitments
- Excellent organizational and project coordination skills with the ability to manage multiple priorities simultaneously
- Strong negotiation, conflict resolution, and problem-solving abilities
- Experience managing customer onboarding, implementation, adoption, and renewal activities
- Ability to coordinate cross-functional, geographically distributed, and multicultural teams
- Strong analytical skills with the ability to identify customer growth opportunities and recommend strategic solutions
- Ability to facilitate workshops, business reviews, and executive-level presentations
- Willingness and ability to travel domestically and internationally as required
- Proficiency with Microsoft Office Suite and customer success/CRM tools
- Experience in both project execution and customer management roles is a plus
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is commission-eligible.
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
Skills Required
- 8+ years of experience in a B2B SaaS customer-facing role (Customer Success, Implementation, Account Management) supporting global customers
- Excellent verbal, written, and interpersonal communication skills in English
- French language skills
- Demonstrated success managing stakeholder expectations, timelines, and customer commitments
- Excellent organizational and project coordination skills with ability to manage multiple priorities
- Strong negotiation, conflict resolution, and problem-solving abilities
- Experience managing customer onboarding, implementation, adoption, and renewal activities
- Ability to coordinate cross-functional, geographically distributed, and multicultural teams
- Strong analytical skills to identify growth opportunities and recommend strategic solutions
- Ability to facilitate workshops, business reviews, and executive-level presentations
- Willingness and ability to travel domestically and internationally as required
- Proficiency with Microsoft Office Suite and customer success/CRM tools
- Experience in both project execution and customer management roles
Syndigo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Syndigo and has not been reviewed or approved by Syndigo.
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Healthcare Strength — Healthcare offerings are positioned as comprehensive, including PPO and HDHP options with an employer HSA contribution, plus dental, vision, disability coverage, and mental-health support. Optional add-ons like pet insurance and access to wellness programs further strengthen perceived coverage breadth.
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Leave & Time Off Breadth — Time-off policies are framed as generous, with PTO scaling by tenure alongside paid holidays and dedicated volunteer time. Additional schedule-oriented perks such as summer Fridays and meeting-free quiet hours reinforce flexibility around time usage.
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Retirement Support — Retirement benefits include a 401(k) plan with an employer match structure that is described as decent for a mid-market employer. Supplemental financial benefits like commuter pre-tax options and basic life insurance add to the overall rewards mix.
Syndigo Insights
What We Do
Syndigo is the industry’s only trusted single-source provider of consumer product information and content from supply chain to end customer utilization, offering a powerful end-to-end product content experience across multiple industries. Syndigo is raising the standard of what great product experiences can be.
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