Top Tech Jobs & Startup Jobs

Manage post-sale relationships for a B2B SaaS product: onboard, train, drive adoption, monitor account health, identify churn risk, support renewals and expansions, and relay customer feedback to Product and leadership. Act as trusted advisor and cross-functional advocate to resolve issues and turn customers into advocates.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

Serve as primary contact for families and therapists to manage relationships, resolve escalations, analyze attrition, coordinate communications, support retention, monitor satisfaction, maintain accurate records, and collaborate with operations for timely issue resolution.

Manage post-sale account relationships for growth clients: onboard, execute and monitor digital advertising campaigns across Axios products, coordinate cross-functional teams, pull reporting for optimizations, identify upsell/renewal opportunities, and deliver exceptional client service to drive retention and revenue.

Serve as primary contact for merchants, manage relationships end-to-end, drive retention and upsell, analyze performance metrics, deliver reporting and insights, coordinate cross-functional teams, support onboarding and launches, prepare proposals, and represent the company externally.

Serve as the operational owner of the client experience for employer ICHRA programs: lead onboarding and training, provide strategic and operational guidance, monitor client health and retention risk, deliver operational insights, advocate client needs internally, and lead escalations to ensure timely resolution.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

Lead creative operations for CSP Marketing by directing agencies and AI tools, managing intake/routing, building AI-enabled workflows, training teams on self‑serve tools, ensuring brand quality, and delivering high-stakes creative for events and executive materials.

Lead onboarding, adoption, retention, and expansion for enterprise SaaS customers. Deliver fast time-to-value (≤14 days), run meaningful QBRs, feed product insights to engineering, surface upsell opportunities, secure references/case studies, and handle difficult customer conversations with empathy and clarity.

Lead and develop a team of senior account managers serving strategic enterprise clients. Drive retention, expansion, and client advocacy through value-based account strategies, executive relationships, cross-functional alignment, and influencing product and clinical direction. Represent Dialogue externally and ensure sustainable growth and measurable client value.

Manage a portfolio of physician groups to deliver Practice Care services: build relationships, onboard and educate clients, advise on Ontario patient enrolment and funding models, liaise with Ministry of Health, gather feedback to improve processes, and collaborate with Sales, Product, Marketing, and Operations to enhance client outcomes and adoption.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

Manage customer onboarding, technical implementation, and ongoing engagement for EMEA customers. Act as trusted advisor to improve retention, run QBRs, identify revenue opportunities, and coordinate escalations with internal teams.

The Director of Sales and Client Success will manage relationships with mortgage lenders, promote FICO’s analytics, develop account plans, drive revenue, and ensure client satisfaction through ongoing support and strategic insights while maintaining industry knowledge.

Own executive relationships and value realization for strategic enterprise accounts. Lead agentic AI migration programs, drive renewals and expansion, partner cross-functionally, mentor CSM team, and codify migration playbooks to scale best practices.

Lead and launch the founding Customer Success team, design processes and rotas, own team performance and KPIs, coach and develop advisors, hire and scale the team, and collaborate with Product and Tech to shape and launch the CRM and AI-enabled tooling.

Support the CEO and executive team on customer success analytics and strategy. Analyze customer health, build dashboards and frameworks, identify retention and expansion opportunities, prepare executive briefings, track action items, and lead cross-functional projects to improve customer outcomes and processes.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Lead and manage the Customer Success team to drive satisfaction, retention, onboarding, adoption, and account growth. Develop and improve customer success processes, monitor health metrics, resolve cross-functional issues, run business reviews and escalations, coach team members, and present performance metrics to leadership to ensure operational excellence and continuous improvement.

Provide timely customer support via chat, email, and phone; troubleshoot and escalate issues; onboard and train customers; maintain knowledge base; analyze customer data and improve processes to drive adoption and satisfaction.

Manage post-sale lifecycle for corporate lending clients: drive adoption, retention, renewals, and customer health. Create success plans, deliver training, identify expansion opportunities, coordinate escalations, and collaborate with Product, Engineering, Support, and Services to improve outcomes and satisfaction.

Manage a large global customer portfolio within a pooled support model, respond to inquiries via phone and tickets, coordinate cross-functional teams to resolve issues, execute processes and health plans, document interactions, and drive CSAT through timely, consistent communication and follow-through.