Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Deliver Accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement. Expert with domain and industry specialization with deep technical knowledge of specialization architectures and customer stories. Joins the CSE in 1:1 customer engagements, events. Contributes to the customer community digital spaces. Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes. Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns. Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.
What You'll do:
• Proactively builds, maintains, uses and shares customer and technical knowledge
• Understands the customer's business, their expectations and unique perspective
• Inspire customers to make tactical and strategic technical adoption decisions
• Demonstrates empathy, ownership and excellence towards customers
• Drives adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers
• Contributes to customer community digital spaces as well as CSS technical community.
• Effectively utilizes lab setups to deliver customer engagements
• Meets or exceeds utilization goals
• Works as a willing team member following directions and learning from others
• Normally receives general instructions for routine work.
Minimum Qualifications:
• 2-4 years of technology experience
Preferred Qualifications
• Has CCNA/CCNP certification.
• Basic to intermediate technical expert in one technology module.
• Drive for continuous learning, results orientation and teamwork
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 2-4 years of technology experience
- CCNA or CCNP certification
- Basic to intermediate technical expertise in one technology module
- Drive for continuous learning, results orientation and teamwork
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as broad, with medical options including PPOs, high-deductible plans, and regional HMOs. Feedback suggests robust wellness and mental-health resources, with some locations offering on-site support and second medical opinions.
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Leave & Time Off Breadth — Time off is highlighted through paid holidays, paid time off, and additional recharge days such as “Days for Me,” with generous volunteer time also mentioned. Feedback suggests these programs help support rest, volunteering, and critical life events.
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Parental & Family Support — Parental and family support appears extensive, including paid child-bonding leave, family medical leave, and caregiving resources. Observations also point to family-planning assistance and adoption or surrogacy support in some regions.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
