Top Tech Jobs & Startup Jobs

Manage SME account relationships to maximize retention and growth through contract renewals, upselling, inbound/outbound commercial campaigns, escalation handling, and diligent CRM tracking to ensure timely resolution and customer satisfaction.

Provide one-on-one career consultations via Google Meet, create and improve resumes and cover letters, audit LinkedIn profiles, research job openings and recruiters, upsell services, minimize negative feedback/chargebacks, and use CRM and internal tools to support international clients.

Manage a portfolio of hedge fund and GP relationships to ensure timely, complete, and accurate data submissions. Lead manager onboarding, resolve escalations, maintain CRM records, run coverage and quality analysis, recommend automation improvements, and expand into broader customer success tasks using AI assistants and internal automations.

The Head of Customer Success Journey will oversee the post-purchase experience, leading a team to optimize conversion rates through strategic engagement and effective communication. Responsibilities include funnel optimization, team leadership, and data-driven decision-making to enhance customer interactions and maximize revenue generation.

Lead high-touch enterprise customer success for strategic accounts: onboard customers, drive adoption and expansions, manage renewals, build success plans, surface product feedback, analyze consumption and risk, collaborate cross-functionally, and grow executive relationships to maximize platform value.

The Client Success Manager will oversee a portfolio of B2B clients, ensuring satisfaction and growth through proactive support, performance tracking, and cross-functional teamwork.

Manage a portfolio of B2B clients, providing high-touch service to ensure satisfaction and growth through performance monitoring and proactive support.

Manage customer requests via a shared queue, support onboarding and adoption, run structured check-ins to drive engagement, and liaise with support and product teams to resolve issues and ensure smooth customer experiences.

Manage a portfolio of enterprise legal-tech clients end-to-end: align pre-sales with Sales, lead onboarding and on-site delivery, drive renewals and upsell, run KPI-backed business reviews, and funnel client feedback to Product, Marketing, and Operations.

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Lead and grow a 5-person Customer Success team to drive activation, time-to-value, retention, and net revenue retention. Build onboarding, in-product guidance, health scoring, and AI-assisted automation. Align with Sales for expansion, feed product insights, run KPIs and forecasts, and manage executive customer relationships.

Lead and build Statista's EMEA Customer Success function: design and embed CS operating model (segmentation, health scoring, QBRs, onboarding), protect GRR in 2026, drive NRR and expansion, implement processes in Salesforce and CS platforms, develop and coach the CSM team, and partner with Sales, RevOps and Product to operationalise regional CS strategy.

Serve as a trusted advisor managing complex post-sales relationships. Drive onboarding, adoption, enablement, renewals and expansion; monitor customer health, mitigate risks, advocate customer needs across product, engineering, sales, and support.

Lead Customer Impact from pilot to global rollout for enterprise manufacturing clients. Manage cross-functional project delivery, integrations, stakeholder relationships, and scale the Customer Impact team while shaping business and product strategy.

Lead and scale the Dublin-based Signature Success organization across EMEA to drive customer retention, renewals, expansion, and product adoption. Build high-performing teams, engage with C-suite stakeholders, partner with Sales and Renewals, standardize success methodologies, monitor KPIs, and leverage AI-driven agent workflows to improve delivery and operational excellence.

The Customer Success Manager oversees Salesforce adoption, ensuring value realization, enhancing customer journeys, managing success metrics, and fostering innovation through strong relationships with clients.

Manage onboarding and ongoing support for an assigned client portfolio, deliver online presentations via Microsoft Teams, build client relationships, identify support needs and growth opportunities, track and report activity using HubSpot and Microsoft Office, manage multiple requests, and become an expert in VALD systems to maximize client success.

Manage onboarding and ongoing support for an assigned portfolio of clients using VALD systems. Deliver online presentations, build client relationships, identify needs and growth opportunities, track activity and reporting with HubSpot and Microsoft tools, and problem-solve independently to ensure successful implementation and adoption of VALD technology.

Lead and scale a Client Success team for public sector accounts, own end-to-end client relationships, drive retention and revenue growth, execute executive business reviews, champion member engagement and AI adoption, advocate client needs internally, and continuously improve onboarding, QBRs, and account planning to deliver measurable results.

Own renewal and expansion revenue for a book of SaaS accounts; design proactive 12-month renewal cadences, lead onboarding, drive product adoption, run upsell demos, provide customer feedback to product, and build CS processes, playbooks, and tools.

Manage client onboarding, proactively monitor and drive clinical trial enrollment, maintain strong client relationships to retain and generate referrals, coordinate communication across teams, and ensure data privacy and compliance.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

Lead and scale a global enterprise client success organization for a news intelligence platform. Design onboarding, activation, engagement, retention, and expansion programs; build playbooks, health scoring, and analytics; partner with Sales, Product, Marketing, and Customer Care to drive renewals, adoption, and measurable commercial outcomes.

Serve as the senior FP&A business partner to Customer Success leadership, owning renewals forecasting and GTM P&L. Drive scalable financial models, improve management reporting, guide headcount and expense strategy, adopt AI-driven analytics, and provide executive-level insights to influence strategic decision-making and long-range planning.

Lead FP&A for Customer Success, partnering with the CCO to own renewals forecasting, P&L, headcount and expense strategy. Deliver executive insights (Bookings, Billings, ARR, GRR), improve management reporting, build scalable automated financial models, champion AI tools for predictive analytics, and influence senior leadership on strategic decisions.