Curious about what it’s like to work at Cognyte?
At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!
You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.
These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.
We are currently looking for a Customer Success Manager. This is a high-profile, client-facing role where you will serve as a trusted advisor, building long-term relationships with our customers.
You will collaborate closely with product, engineering, sales, support, and other internal teams throughout the post-sales journey, driving value through successful onboarding, adoption, enablement, expansion, and Annual Maintenance Contract (AMC) renewals.
As a Cognyter, you will:
- Manage complex customer relationships throughout the entire post-sales lifecycle, including onboarding, adoption, and renewal phases
- Collaborate cross-functionally with sales, support, and product teams to ensure alignment with customer needs and priorities
- Monitor customer health metrics, identify potential risks, and develop mitigation strategies
- Drive customer retention and growth by aligning solutions with customer business objectives and ensuring successful product adoption through training, best practices, and ongoing sessions
- Maintain proactive communication, identify opportunities for deeper engagement, and track KPIs to maximize customer satisfaction and value
- Act as the customer advocate within Cognyte, influencing product and service enhancements
For that mission, you’ll need:
- 5+ years of proven experience as a Customer Success Manager
- Demonstrated success leading onboarding and renewal processes for complex products and environments
- A technical background with the ability to understand and communicate complex cybersecurity concepts
- Strong problem-solving and analytical skills
- Excellent organizational skills with the ability to multitask effectively
- Fluent English, with exceptional verbal, written, and presentation skills for both technical and non-technical audiences
- Sales experience, preferably involving renewals, upsells, and cross-sells
- Willingness to travel PAN India - 50%
- Previous experience working globally with large B2B/G customers, including C-level executives, preferably within the government sector
Skills Required
- 5+ years of proven experience as a Customer Success Manager
- Demonstrated success leading onboarding and renewal processes for complex products and environments
- Technical background with ability to understand and communicate complex cybersecurity concepts
- Strong problem-solving and analytical skills
- Excellent organizational skills with the ability to multitask effectively
- Fluent English with exceptional verbal, written, and presentation skills for technical and non-technical audiences
- Sales experience, preferably involving renewals, upsells, and cross-sells
- Willingness to travel PAN India - 50%
- Previous experience working globally with large B2B/G customers, including C-level executives
- Experience within the government sector (preferred)
Cognyte Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognyte and has not been reviewed or approved by Cognyte.
-
Healthcare Strength — Health coverage spans medical, dental, vision, disability, life insurance, mental‑health support, and FSA options. Coverage is generally portrayed as solid within a well‑rounded package.
-
Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, floating holidays, wellness days, and paid volunteer time. These elements indicate a comprehensive time‑off offering.
-
Wellbeing & Lifestyle Benefits — Work setup includes flexible schedules and hybrid/remote options highlighted across public materials. Flexibility is emphasized alongside the core benefits offering.
Cognyte Insights
What We Do
Cognyte is a leading software-driven technology company focused on solutions for data processing and investigative analytics that allow customers to generate Actionable Intelligence for a Safer World™. We empower law enforcement, national security, national and military intelligence agencies, and other organizations to navigate an increasingly complex threat landscape with greater speed, accuracy, and precision.
Why Work With Us
Driven by curiosity and a purpose with real-world impact, we place innovation at the core as we tackle complex, fascinating challenges where bold questions forge real breakthroughs.
Gallery
