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As a Customer Success Manager, you will foster relationships with customers, advocating for their needs while promoting product adoption and growth opportunities. Responsibilities include managing account transitions, advising customers on best practices, and collaborating with internal teams to ensure satisfaction.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

The role entails driving product value for customers, developing relationships with sponsors, translating business needs, evolving onboarding strategies, and promoting adoption and engagement with the product.

The Customer Success Manager will cultivate strong relationships with key stakeholders, develop tailored success plans, guide clients to maximize platform value, and collaborate with internal teams to achieve measurable outcomes.

As a Senior Customer Success Manager, you will develop relationships with executive sponsors, drive product value, and support large enterprise customers in achieving their goals while adapting strategies as needed.

The role involves managing a portfolio of commercial accounts, driving AI adoption, retention, and expansion, while shaping customer success strategies and enhancing product development through customer insights.

Lead EMEA Customer Success team to drive customer adoption, retention, and expansion, collaborating cross-functionally to enhance the customer journey.

The Senior Customer Success Manager will drive customer adoption and satisfaction of the GitLab DevSecOps platform, guiding clients with best practices in software development and operational improvements.

The Mid-Market Customer Success Manager will drive growth and retention for Notion's product, guiding customers in building AI-powered workflows, managing renewals, and shaping Customer Success strategies.

Serve as a technical Customer Success lead driving AI-led transformation and product adoption. Consult on architecture, integrations, and change management; run technical workshops; use product usage data to drive expansion; represent customer technical needs to Product and Engineering; collaborate cross-functionally to enable scalable solutions and revenue growth.

Senior Technical Customer Success Manager who partners with B2B clients to drive AI-led product adoption and business transformation. Consults on AI use cases, architecture, integrations, and change management; runs technical workshops, leverages usage data to drive expansion, and represents customer technical needs to Product and Engineering. Collaborates cross-functionally to identify upsell opportunities and scale mission-critical workflows on the monday.com platform.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Lead post-sale customer journey and own company NRR. Build and scale a multi-sub-function CX org (Support, Success, Expansions), define segmentation and operating model, drive retention and expansion motions, integrate AI across CX tooling, revamp reporting and dashboards, partner cross-functionally, and own annual plan, headcount, and tooling budget.

Serve as a technical Customer Success Manager for mid-market B2B clients, driving AI-led adoption, strategic architecture, integration troubleshooting, change management, data-driven expansion, technical enablement workshops, and representing customer needs to Product and Engineering to influence roadmap and upsell opportunities.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Enterprise Customer Success Manager will manage high-value clients, develop strategic plans for retention, and drive adoption of the platform.

The Enterprise Customer Success Manager oversees high-value clients, ensuring retention and growth through strategy development and stakeholder engagement. Responsibilities include data-driven decision-making, expansion identification, and customer advocacy.

Own a portfolio of enterprise insurance customers to drive adoption, renewals and expansion. Build executive relationships, run QBRs and workshops, track customer health and risks, surface product feedback, and collaborate cross-functionally to improve outcomes and scale CS processes.

Own a portfolio of complex US enterprise insurance customers to drive adoption, renewals, and expansion. Build executive relationships, run QBRs and value assessments, forecast customer health and revenue, capture structured feedback to influence product, and partner cross-functionally to resolve issues and deliver measurable business outcomes.

Own a book of customers to drive adoption, retention, and growth. Translate pre-sales plans into measurable outcomes, guide customers on GitLab best practices and the customer journey, coordinate escalations with Support/Product/Engineering, and stay current on GitLab releases.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.