Top Tech Jobs & Startup Jobs

Leads PagerDuty’s Santiago office and Chile operations, overseeing Customer Success, Support, and Professional Services while coordinating resident cross-functional teams. Owns site operations, employee experience, compliance, budget, culture, hiring, retention, and executive reporting. Partners with global leaders to align local execution, improve customer outcomes, and resolve cross-functional issues. Represents PagerDuty with Chilean government, industry, vendor, and community stakeholders.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage strategic enterprise customers across the DACH region, driving SaaS adoption, value realization, renewals, and expansion. Develop customer success plans, lead DEX workshops and executive business reviews, maintain customer health, identify risks and opportunities, and act as a trusted advisor to technical and executive stakeholders. Collaborate with Sales, Professional Services, Support, Product, and Engineering while maintaining accurate CRM data. Business-level English and German are required, with occasional DACH travel.

Manage, hire, and develop Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serve as a customer-service role model, regional escalation point, and strategic advisor. Coach teams through contract negotiations and pricing objections, collaborate cross-functionally to resolve complex challenges, and build high-performing teams through talent attraction, retention, and development.

Design, implement and optimize onboarding and ongoing training programs. Create and iterate courseware, SOPs, exams and exercises; deliver workshops, coaching and assessments; partner with TLs and cross-functional teams to identify skill gaps, measure training effectiveness, and support product or process rollouts and certifications.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

The Customer Success Manager will manage key accounts, drive retention, lead business reviews, and ensure a top-notch onboarding experience for enterprise clients, aiming for growth and satisfaction.

The Senior Customer Success Manager will manage customer accounts, provide consultative support on online marketing strategies, and facilitate communications between customers and the product development team.

Lead strategic agency relationships in the Turkish market, drive KPI-focused campaign optimization, develop pipeline and forecasting, provide first-level technical support, identify upsell opportunities, run QBRs and onsite client engagement, and translate campaign data into actionable insights to scale revenue.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

Lead and coach a customer success team to drive retention, product adoption and revenue for small business and advisor channels. Implement onboarding and engagement methodologies, run strategic campaigns, analyze customer health using CRM/CS platforms, and partner cross-functionally to improve customer outcomes.

Leads RapidScale’s Customer Success function, owning customer outcomes, value realization, retention, renewals, and expansion enablement. Builds segment-specific success programs, playbooks, governance, and KPIs while orchestrating Sales, Delivery, Operations, Consulting, Support, Engineering, and billing teams. Establishes outcome-based success plans, improves customer experience and executive engagement, and develops the CSM leadership organization.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Lead and scale the Aircraft Division Customer Success organization for V-BAT and X-BAT customers: build team and operating model, run the Critical Accounts Program, ensure mission readiness and product adoption, advocate for customers, coordinate cross-functional recovery, and provide executive reporting and metrics.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

Oversee software and applications management, ensuring alignment with global strategies while maximizing business transformation and efficiency.

As a Customer Success Associate, you will manage customer relationships, ensure successful product adoption, and identify growth opportunities for a high volume of accounts.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Manage and grow strategic B2B client relationships for digital brand services. Serve as primary account contact, deliver strategic insights and presentations, drive retention and revenue, coordinate cross-functional teams, maintain CRM records, attend industry events, and support contract/price negotiations.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Manage a strategic international customer portfolio by driving value realization, product adoption, renewals, retention, and expansion. Build executive relationships, lead solution assessments and business reviews, coordinate internal resources to resolve challenges, and maintain account plans and health metrics in Gainsight. Provide customer insights, develop success stories, support advocacy initiatives, and communicate recommendations to leadership. The role requires fluent French and English, strong technical comprehension, presentation skills, and experience aligning complex software solutions with customer objectives.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.