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The Bilingual Complaints and Grievance Coordinator handles processing grievances and complaints, ensuring timely resolution and communications with members and providers. Responsibilities include maintaining customer satisfaction, contractual compliance, and updating relevant parties on case statuses.

The ITP Processing Specialist manages the mileage reimbursement registration process, answers member inquiries, verifies data, and maintains tracking systems.

The Complaints and Grievance Coordinator processes member grievances, appeals, and provider disputes, ensuring compliance and customer satisfaction in a timely manner.

The role involves managing travel logistics for medical care, ensuring smooth experiences for members while coordinating with health plans and vendors.

The Claims Process Specialist manages billing and claims for Medicare and Medicaid programs, enhances billing operations, mentors junior staff, and resolves claims-related issues.

The Manual QA Engineer will develop and execute test cases, log defects, conduct regression testing, and collaborate with teams to ensure software quality.