Top Tech Jobs & Startup Jobs

Designs, implements, and supports enterprise LAN, WAN, WLAN, SD-WAN, cloud, and hybrid-cloud networks. Provides Tier 2/3 incident support, root cause analysis, network security implementation, monitoring, maintenance, and compliance support. Leads network upgrades, migrations, modernization, and related technical projects while coordinating vendors and stakeholders. Develops architecture documentation, implementation plans, and testing strategies, and mentors junior engineers.

Monitor and investigate email traffic for spam, phishing, spoofing, and abuse. Analyze logs in Splunk, validate SPF, DKIM, and DMARC authentication, execute mitigation actions, document incidents, maintain audit trails, and escalate critical risks. Work within SLAs and compliance standards in a 24/7 environment while collaborating with internal teams and external vendors.

Provide customer support in English for customers. The role requires C1-level English proficiency and graduation. The employer offers transportation, medical insurance, and social insurance, with an annual salary of up to 300,000.

Performs customer experience observations and quality evaluations for call center teams. Analyzes CSAT, issue resolution, ASAT, contact drivers, defects, and root causes to identify improvement opportunities. Provides targeted coaching recommendations, supports continuous improvement initiatives, participates in calibration sessions, and maintains contact-handling expertise. The role also delivers team-level performance analysis and follows up with consultants to improve quality and customer satisfaction.

Senior Data Analyst responsible for analyzing scientific and operational datasets, developing KPI and performance insights, validating and profiling data, mapping business and data processes, and conducting deep-dive analyses. The role gathers requirements, leads UAT, creates user stories and process diagrams, collaborates with engineering, product, and business stakeholders, and presents actionable recommendations. The position is remote but requires the employee to be based in Canada.

Provides Tier 1 remote IT support by triaging ServiceNow tickets, troubleshooting hardware and software, configuring laptops and peripherals, deploying software, managing assets and access, performing system health checks, and escalating complex issues. The role also creates knowledge-base documentation, supports onboarding, maintains software and hardware records, and coordinates with vendors to resolve technical problems.

Provides technical support for IoT devices and web applications, communicates clearly with customers, troubleshoots Windows, Linux, hardware, and software issues, and collaborates with product, marketing, program, and engineering teams. Uses Zendesk, Jira, Confluence, Salesforce, and ServiceNow to manage support requests and deliver sustainable resolutions. The role is full-time and onsite in Bogotá.

Leads and develops a customer support team serving a streaming campaign. Responsibilities include achieving KPIs, coaching employees, managing attendance and workforce productivity, improving customer experience, analyzing operational data, preparing performance reports, handling escalations, and implementing process improvements. Partners with HR, operations leadership, clients, and cross-functional stakeholders to support employee engagement, compliance, change management, and successful program execution.

Leads the offshore Infrastructure and Cloud Management practice and Center of Excellence. Owns technical strategy for major pursuits, solution architecture, RFPs, capability roadmaps, service offerings, accelerators, partnerships, and delivery governance. Drives AIOps, automation, cloud modernization, reusable intellectual property, operational maturity, customer escalation management, and productivity improvements while building scalable capabilities and supporting organizational growth.

Designs, deploys, and operates secure, scalable AWS infrastructure using Terraform and Kubernetes. Manages cloud networking, VPNs, firewalls, IAM, RDS connectivity, monitoring, and CI/CD integrations. Troubleshoots production infrastructure and networking incidents, automates operational tasks with scripting, and supports reliable, secure production environments. Requires strong AWS networking, Kubernetes administration, infrastructure-as-code, Linux, security, and communication skills. This is a hybrid role in Bogota, Colombia.