About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Role Overview
We are seeking an experienced ICM COE Head to lead the offshore Practice and Delivery capability engine for Infrastructure & Cloud Management.
This role will be accountable for solutioning, strategic pursuits, capability development, offerings, engineering assets, accelerators and overall delivery outcomes across the ICM portfolio.
The ideal candidate will combine deep Infrastructure, Cloud Operations and AI-enabled Operations expertise with strong experience in large-deal solutioning, practice building and delivery leadership. The role will work in close partnership with the onsite Practice Head, who owns market development and account shaping.
Key Responsibilities
- Lead the offshore ICM Practice and COE capability organization.
- Own technical strategy for strategic pursuits and RFPs.
- Govern solution architecture, estimation, proposal quality and technical defense.
- Assign and govern Named Solution Owners for qualified opportunities.
- Mobilize federated SMEs across Delivery for pursuits and capability development.
- Build and maintain the ICM capability roadmap.
- Develop and industrialize service offerings, accelerators, tools, methodologies and reference architectures.
- Drive AI-enabled Operations, AIOps, automation and infrastructure modernization capabilities.
- Govern technical partnerships, certifications and hyperscaler specializations.
- Ensure strong linkage between delivery experience, reusable IP and future offerings.
- Own overall delivery health and outcomes through the Delivery Director.
- Govern technical quality, critical escalations and customer-impacting issues.
- Drive productivity, automation, reuse and operational maturity across the delivery portfolio.
- Build the overall Strategy for the Practice in terms of capabilities to invest in and offerings to pursue to help meet the Organization growth targets.
Qualifications
Required Experience & Qualifications
- 20+ years of experience in IT services, infrastructure/cloud services, managed services or consulting.
- Strong Infrastructure, Cloud Operations and AI/AIOps background.
- Significant experience leading large COE, practice or delivery organizations.
- Proven experience in complex RFP solutioning and large-deal technical leadership.
- One large RFP at least won and experience of delivering
- Strong understanding of managed infrastructure and cloud operating models.
- Experience in SRE, observability, automation and AI-enabled operations.
- Demonstrated experience building reusable IP, accelerators or service offerings.
- Experience managing federated SME organizations.
- Strong delivery-governance and customer-escalation experience.
- Experience with AWS, GCP, Oracle and Microsoft ecosystems.
- Strong executive communication and stakeholder-management capability.
Preferred Experience
AI Infrastructure / GPU Infrastructure | AIOps / Agentic Operations | Cloud Operations | Infrastructure Managed Services | SRE | IT Resilience | Security | DB & Application Operations | Platform Engineering | Large Global SI / MSP
Recruiter Screening Focus
- Large infrastructure/cloud COEs or practices personally led.
- Major RFP solutions personally shaped and defended.
- Delivery organizations managed at scale.
- Offerings or accelerators built and commercialized.
- Automation/AIOps transformation delivered.
- Ability to orchestrate deep SMEs without personally owning every technology domain.
- Measurable improvements in delivery quality, productivity or reuse.
Ideal Candidate Profile
A senior technology-services leader who can solve, win, build capability, govern delivery and convert delivery expertise into scalable IP.
Skills Required
- 20+ years of experience in IT services, infrastructure or cloud services, managed services, or consulting
- Strong Infrastructure, Cloud Operations, and AI/AIOps background
- Experience leading large Centers of Excellence, practices, or delivery organizations
- Proven experience in complex RFP solutioning and large-deal technical leadership
- At least one large RFP win and experience delivering the resulting engagement
- Strong understanding of managed infrastructure and cloud operating models
- Experience with SRE, observability, automation, and AI-enabled operations
- Experience building reusable intellectual property, accelerators, or service offerings
- Experience managing federated SME organizations
- Strong delivery governance and customer escalation experience
- Experience with AWS, GCP, Oracle, and Microsoft ecosystems
- Strong executive communication and stakeholder management skills
- Experience with AI infrastructure or GPU infrastructure
- Experience with AIOps or agentic operations
- Experience with cloud operations
- Experience with infrastructure managed services
- Experience with SRE
- Experience with IT resilience
- Experience with security
- Experience with database and application operations
- Experience with platform engineering
- Experience at a large global systems integrator or managed service provider
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
