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Designs Databento’s visual identity across responsive websites, marketing campaigns, product launches, social media, events, and print collateral. Creates illustrations, diagrams, infographics, templates, and branded assets while translating technical concepts into clear visuals. Owns projects from concept through production, collaborates with growth and product design teams, and coordinates with vendors. Requires strong visual craft, web UX knowledge, design-system experience, and proficiency in Figma and Adobe Creative Cloud.

Own platform uptime, SLAs, SLOs, observability, high-availability deployments, containerization, and CI/CD. Optimize Python applications, troubleshoot production systems to the OS level, lead incident response and post-incident reviews, and establish reliability practices across engineering. The role also involves on-call support, performance profiling, capacity planning, and independently delivering reliability projects.

Owns billing-related customer support, including invoice questions, payment issues, disputes, renewals, and dunning communications. Maintains enterprise subscriptions and billing details in Stripe, investigates usage discrepancies through internal dashboards, coordinates with Sales and Finance, completes vendor onboarding, and processes company vendor invoices. The role also improves billing documentation and helps ensure accurate, complete customer invoicing.

Join Databento as a Junior Systems Engineer to manage platforms, deploy containers, maintain storage clusters, and enhance automation tools.

Build and optimize high-performance C/C++ and Rust server applications and feed handlers for market data. Implement parsers, petabyte-scale processing tools, and low-latency, high-throughput optimizations. Collaborate on build/deploy/CI, monitoring, and ensure reliable feature rollouts.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

Act as the first contact for customer support, resolving API inquiries, escalating issues, contributing to documentation, and managing developer communities.

Act as the first point of contact for customer support inquiries, resolving common issues related to APIs and onboarding. Escalate complex problems, document recurring questions, and assist in community management.

The Product Marketing Specialist will focus on product marketing initiatives including copywriting, campaigns, and content distribution. This role involves collaboration across teams to optimize user engagement and conversion.

Build, maintain, and promote a robust JavaScript/TypeScript client library and related front-end components. Integrate native libraries (N-API/node-addon-api/Wasm), develop responsive React apps, contribute to backend REST APIs (Python/Rust), manage CI/CD and npm publishing, document components with Storybook, and collaborate with design for production-ready components.