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The Senior Technical Support Engineer will handle critical customer escalations, complex troubleshooting of SIEM and cybersecurity issues, and collaborate cross-functionally to improve product support and performance.

Drive enterprise and MSSP sales across the Western region: build pipeline, close new logos, expand channel partnerships, collaborate with product/marketing/engineering, and consistently exceed quota while traveling ~40% within the region.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Lead advanced technical support and escalations for a SIEM and cybersecurity platform in Brazil. Perform hands-on troubleshooting of log pipelines, network and endpoint telemetry, performance and scalability issues; manage Severity 1 incidents, drive RCA and corrective actions, liaise with customers and cross-functional teams, and support release validation and complex deployments.

The role involves identifying leads, nurturing relationships, conducting outreach to generate interest in cybersecurity solutions, and collaborating with the sales team to drive revenue growth.

As a Senior Software Engineer, you will own parser development for security data normalization, leveraging AI for improved efficiency and mentoring junior engineers.

The role involves driving user experience strategies in cybersecurity, collaborating with product, design, and engineering teams to optimize user workflows and improve product experiences while understanding customer needs and market insights.

As a Sr. Product Manager, drive the strategy and evolution of an AI-driven security platform while collaborating with cross-functional teams to meet user needs.