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Provide advanced technical support for SIEM and cybersecurity platforms in Portugal. Lead critical customer escalations, troubleshoot complex security telemetry and distributed-system issues, conduct root cause analysis, and manage Severity 1 incidents. Collaborate with Engineering, Product, DevOps, and SOC teams on releases, upgrades, deployments, and product improvements. Participate in ticket rotation, on-call, and weekend coverage while advising enterprise and MSSP customers.

Prospect, qualify, and close B2B cybersecurity software opportunities through outbound calls, email, LinkedIn, virtual meetings, demos, and presentations. Build pipeline across North America, engage IT and security stakeholders, maintain CRM data and forecasts, partner with technical teams, and exceed sales quotas in a high-activity inside sales environment.

Own enterprise sales strategy across a US region, generate and close new business with enterprise and MSSP clients, develop channel and reseller partnerships, and exceed sales quotas. The role requires translating cybersecurity and cloud technologies into business value, collaborating with marketing, engineering, and product teams, and traveling approximately 40% within the region.

As a Senior Software Engineer, you will own parser development for security data normalization, leveraging AI for improved efficiency and mentoring junior engineers.

Own integration domains end to end, including roadmap, architecture, trade-offs, and delivery. Build and operate production-grade microservice integrations using REST, GraphQL, streaming APIs, AI services, and secure API patterns. Apply distributed systems, message queues, orchestration, and automation practices. Use AI coding and testing tools in production, promote team adoption, and support scalable cybersecurity platform capabilities.

Serves as the primary technical liaison for cybersecurity clients, leading assessments, implementation, configuration, integration, testing, optimization, training, and issue resolution. Monitors client environments for performance problems, vulnerabilities, and emerging threats while coordinating escalations with internal teams. Develops long-term security strategies, creates technical documentation, and supports customer relationships through on-site visits as needed.

Leads product positioning, messaging, competitive intelligence, sales enablement, content development, product launches, and go-to-market strategy for cybersecurity solutions. Translates complex security capabilities into customer-focused narratives, trains sales and partner teams, develops multimedia and marketing content, supports analyst and market-facing activities, and collaborates with Product, Engineering, Sales, Customer Success, and Marketing teams.

This role involves managing Kubernetes clusters, cloud infrastructure, and CI/CD pipelines. The engineer will enhance system reliability and efficiency while troubleshooting production issues.

The Senior Technical Support Engineer will handle critical customer escalations, complex troubleshooting of SIEM and cybersecurity issues, and collaborate cross-functionally to improve product support and performance.

Drive enterprise and MSSP sales across the Western region: build pipeline, close new logos, expand channel partnerships, collaborate with product/marketing/engineering, and consistently exceed quota while traveling ~40% within the region.