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Provide senior-level technical support for a cybersecurity and SIEM platform in Korea. Handle critical escalations, complex troubleshooting, log ingestion and parsing, network and cloud telemetry issues, performance problems, root cause analysis, and incident resolution. Engage customers during Severity 1 incidents, lead resolution calls, support releases and deployments, and collaborate with Engineering, Product, DevOps, and SOC teams. The role includes on-call and weekend support rotation.

Leads and coaches a team building and maintaining integrations between a cybersecurity platform and third-party technologies. Responsibilities include technical design reviews, code reviews, troubleshooting, direct engineering contribution, delivery planning, stakeholder collaboration, process improvement, and team development. The manager balances new integrations, maintenance, customer needs, and technical debt while promoting reliable engineering practices and practical use of AI-assisted development tools.

Leads product positioning, messaging, competitive intelligence, sales enablement, content development, product launches, and go-to-market strategy for cybersecurity solutions. Translates complex security capabilities into customer-focused narratives, trains sales and partner teams, develops multimedia and marketing content, supports analyst and market-facing activities, and collaborates with Product, Engineering, Sales, Customer Success, and Marketing teams.

Lead reliability, scalability, and automation for cloud-native production systems. Administer Kubernetes and multi-cloud infrastructure, improve observability, run on-call/incident management, support distributed data platforms, build CI/CD and IaC, automate operations, and collaborate with global engineering teams to ensure highly available, resilient services.

Lead reliability, scalability, and efficiency for production systems. Administer container orchestration and cloud environments, improve observability, manage data platforms, build CI/CD and IaC, automate operations, handle on-call incident response, and collaborate across global teams to ensure highly available, resilient platforms.

This role involves managing Kubernetes clusters, cloud infrastructure, and CI/CD pipelines. The engineer will enhance system reliability and efficiency while troubleshooting production issues.

Develop and execute Mexico’s commercial strategy, manage distributors and partners, build channel and marketing plans, develop business verticals, and exceed sales targets. The role focuses on acquiring new accounts, growing revenue, and creating direct sales and partnership opportunities. Candidates must understand cybersecurity products, competitive offerings, and industry trends; communicate technical value propositions effectively; and bring technology sales experience, cybersecurity knowledge, bilingual communication skills, and willingness to travel.

Lead reliability and scalability of production systems: administer Kubernetes and cloud infrastructure, improve observability, manage on-call and incident response, operate data platforms, implement IaC and CI/CD, automate operations, and collaborate across teams to ensure high availability.

Lead reliability, scalability, and observability for cloud-based production systems. Administer Kubernetes and distributed data platforms, drive IaC and CI/CD, participate in on-call rotations, automate infrastructure, improve monitoring/alerting, and collaborate across teams to ensure operational excellence.

The Senior Technical Support Engineer will handle critical customer escalations, complex troubleshooting of SIEM and cybersecurity issues, and collaborate cross-functionally to improve product support and performance.