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Lead and grow the Personal Lines department by managing staff, driving sales and profitability, coaching and developing team members, improving processes, and ensuring excellent customer-focused service.

As a Commercial Risk Advisor, you will manage B2B relationships, providing risk management solutions to C-suite executives and business owners while achieving uncapped commission earnings.

Develop and maintain relationships with C-suite executives and business owners, sell commercial risk management and insurance solutions using a consultative approach, generate new and renewal business, collaborate with agency experts for complex placements, and pursue uncapped commission earnings.

The Personal Lines Account Manager handles inbound service requests, addressing customer needs in insurance services, billing, and policy updates while maintaining records and ensuring compliance.

The Personal Lines Account Manager provides service to customers by answering inquiries, processing requests, identifying coverage gaps, and maintaining customer records. They also handle inbound service calls and utilize technology for efficient service delivery.

The Personal Lines Account Manager handles customer service and sales for personal lines insurance, managing inquiries and policy changes while educating customers on coverage needs and risks.

Answer inbound personal-lines service calls, process policy changes (vehicles, coverage, lienholders), handle billing and verifications, take payments, provide quotes and cross-sell, document contacts and maintain customer records, draft correspondence, and support other service tasks to ensure accurate, compliant customer service.

Lead management of a complex commercial insurance book, mentor and coach Commercial Lines account managers, resolve complex renewals and coverage issues, improve workflows and service standards, partner with producers on client solutions, and support department initiatives and workload balancing.

Manage and service commercial lines insurance accounts: process changes, provide proofs, collect premiums, retain renewals, review underwriting, monitor premiums, and assist operations with reporting.

Front-line agency support role handling incoming calls and walk-ins, processing payments and billing inquiries, maintaining client records and policy documents, preparing ID cards and proofs, supporting account managers with administrative tasks, handling mail and remittance, and participating in trainings and special projects.