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Execute growth marketing initiatives across landing pages, A/B tests, workplace messaging, email campaigns, digital and physical marketing assets, and targeted worker and workplace campaigns. Monitor performance, iterate based on results, and support ad hoc marketing projects. The role requires strong storytelling, audience understanding, visual judgment, rapid learning, and effective use of AI tools.

The Client Support Specialist will provide professional B2B customer support via voice and email, resolving issues and improving customer experiences across the platform.

The role involves providing support to business clients through voice and email, resolving issues related to shifts, payments, and platform functionality, while maintaining customer records and working across teams for effective problem resolution.

Review and validate onboarding documents for healthcare professionals, manage document queues and expirations, update statuses, resolve unread submissions, support special projects, recommend process improvements, collaborate cross-functionally, and meet accuracy and throughput targets.

As a Customer Experience Specialist, you will provide empathetic support to healthcare professionals through chat, voice, and email while troubleshooting issues and maintaining accurate documentation. You're expected to personalize communication, monitor trends, assist onboarding, and uphold company values.

Assist B2B clients through proactive support, address issues in real-time, and enhance experiences using tools like Zendesk. Collaborate with teams and uphold company values in communications.

The Client Support Specialist will provide proactive support to B2B clients, resolve issues related to shifts, payments, and platform usage, while maintaining high standards in communication and problem-solving.

Manage collections for workplace customers by calling and emailing accounts payable, resolving billing disputes, logging payment commitments, collaborating cross-functionally, building action plans for delinquent accounts, and maintaining a high quarterly collection rate.

Senior Strategy & Ops generalist focused initially on Billing: optimize collections and cash conversion, build predictive analytics and underwriting, vet AI vendor solutions, redesign payment conversion processes, and potentially manage Billing Account Managers to improve profitability while preserving customer experience.

Work as a generalist on Strategy & Operations with initial focus on Billing: improve collections, build predictive models, vet vendors (including AI agents), redesign payment conversion processes, and manage Billing Account Managers. Drive cross-functional projects to speed cash conversion, reduce losses, and preserve customer experience while supporting scalable growth.