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The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.

The Customer Success Manager at Clipboard Health is responsible for maintaining partnerships with healthcare facilities, ensuring a positive experience, addressing issues, and communicating effectively with stakeholders. The role requires problem-solving skills, business acumen, and collaboration with internal teams to meet customer needs while gathering feedback for product improvement.

Account Managers at Clipboard Health work as a vital link with healthcare facility clients, ensuring successful partnerships by addressing client issues, managing invoices, and communicating product value to stakeholders. They gather feedback, collaborate with internal teams, and must exhibit ownership, curiosity, resilience, and adaptability in a fast-paced startup environment.